Nathan Smith Email & Phone Number

Davenport, Fl, Us

United States

Chief building engineer for the Lake Nona Town Center Berman properties.

Orlando, Florida, United States

Facilities manager for Raglan Road Irish Pub. A one-man team responsible for all facility issues. Coordinate vendors and trades, but also do a lot of hands on work myself.

Orlando, Florida, United States

Facilities manager for Universal Orlando Resort.

Burbank, California, United States

Property operations for professional accounts for corporate and production office space for a combined 575K+ square feet of property and an annual sales revenue of over $80M. Reviews reports and financial statements to determine optimal financial performance. Communication of technical concepts to a non-technical audience in a respectful manner. Handle guest problems and complaints with a positive approach that is both innovative and consistent, and continually improve guest satisfaction… Show more Property operations for professional accounts for corporate and production office space for a combined 575K+ square feet of property and an annual sales revenue of over $80M. Reviews reports and financial statements to determine optimal financial performance. Communication of technical concepts to a non-technical audience in a respectful manner. Handle guest problems and complaints with a positive approach that is both innovative and consistent, and continually improve guest satisfaction results and follow-up on complaints in a timely manner.• Improved operational strategy by increasing guest service levels through inter-departmental relationships that previously did not exist, resulting in increased revenue across all involved departments by a minimum of 20% each• Engineering training documentation for Plano ticketing system that cuts down training time by 50% improving strategic direction and establishing standard operating procedures (SOPs)• Project Operations for newly acquired office building renovation and future rentable space of $7M per year• WB I.D.E.A. Award winner out of 300 employees in 2019 for improved business strategy by 35%• Coordinate over 150 guest moves resulting in over $25K in revenue per year• Maintain over 300 assets which bring in nearly $20K per month in revenue• Develop team members through performance management consisting of reviews, feedback, and coaching increasing employee retention while being approachable using an open-door policy, promoting teamwork Show less

Burbank, Ca

Part of a two-person team processing weekly payroll, benefits, tax information, and onboarding for over 100 employees plus a revolving 50+ contracted employees for WB Post Production Services department. Scheduled over 150 employee’s and hosting over 350K guests per year. Point of Sale experience, , safety training, and purchasing office supplies. Began as a custodian temp employee, cleaning office space, emptying trash and recycling and stocking supplies.• Improved workflow in WB Post… Show more Part of a two-person team processing weekly payroll, benefits, tax information, and onboarding for over 100 employees plus a revolving 50+ contracted employees for WB Post Production Services department. Scheduled over 150 employee’s and hosting over 350K guests per year. Point of Sale experience, , safety training, and purchasing office supplies. Began as a custodian temp employee, cleaning office space, emptying trash and recycling and stocking supplies.• Improved workflow in WB Post Production Services by 20% saving an estimated $10K per year• Reduced paper usage by 50% by implementing a digitized record system and utilizing Microsoft OneDrive• WB I.D.E.A. Award winner out of 250 employees in 2015 for the co-creation of an employee rewards and recognition program for WB Tours that is still used today• Constructed training manuals for Snap Schedule software for WB Tours which was a newly acquired software for the department, resulting in saved training time by 50%• Implemented a forecasting system to predict guest attendance sales so we could schedule accordingly saving us in unused labor by 25% per week• Created new policy for up-selling to the WB Deluxe Tour, which was in alignment with sales trends, which resulted in an increase of WB Deluxe Tour sales by 30% Show less

Anaheim, Ca

Cleaned and maintained areas of the Disneyland Park including back of house and special events.• Re-engineered cleaning routes for daily parade clean-up to maximize the level of cleaning but reduce cleaning time by 20%• Awarded the custodial Mickey Sweeper pin for exceptional guest service and creative enhancements to parade equipment• Received guest compliments for my exceptional guest service

Bs, Animation

Graduated with a BS Degree in animation

Certificate, Business Administration And Management, General