• Troubleshoot and repair issues regarding the Capacity Management software.• Deliver excellent customer support, proved incident updates to leadership and the Capacity software support team.• Provide 24hr support in office and remotely by receiving electronic incident tickets and responding to the affected users appropriately and in a timely manner.• Perform software testing and optimization.

• Primary duty of providing lead training for hands on classroom instruction for Cerner Software’s Capacity Management application for all Florida Hospital locations. • Instruct a series of classes to various audiences: Clinical Nurses, Housekeeping Staff, Transportation Staff, and Nurse Managers. • Provided hands on computer based sessions, with exercises, evaluations and training documentation• Manage classroom training logistical issues to support the training calendar… Show more • Primary duty of providing lead training for hands on classroom instruction for Cerner Software’s Capacity Management application for all Florida Hospital locations. • Instruct a series of classes to various audiences: Clinical Nurses, Housekeeping Staff, Transportation Staff, and Nurse Managers. • Provided hands on computer based sessions, with exercises, evaluations and training documentation• Manage classroom training logistical issues to support the training calendar events. Compile daily registration totals for submission. • Manages daily input of reporting results for user identification, registration status, training completion status of CBL training and class training attendance of campus training for the regional coordinator• Expected to provide all unresolved questions and feedback to the training manager daily for compilation and response. Work directly with Regional Coordinators, Regional Trainers, Subject Matter Experts, and Project Leaders. Show less

• Served as the primary point of contact training new hires and existing employees on the use, operation, and maintenance of office and computer devices. Lead the installation process of new software, applications, protocols, and conducted training with respect to customer service, account management, and co-pay process.• In addition to being the go to person for computer systems trouble shooting, I also conducted training with regards to insurance billing and reimbursement, insurance… Show more • Served as the primary point of contact training new hires and existing employees on the use, operation, and maintenance of office and computer devices. Lead the installation process of new software, applications, protocols, and conducted training with respect to customer service, account management, and co-pay process.• In addition to being the go to person for computer systems trouble shooting, I also conducted training with regards to insurance billing and reimbursement, insurance verification, prescription retrieval, medical reports, and other records imaging.• Worked closely with directors, managers, and supervisors on new training implementations and monitored students' progress. Scheduled subject matter expert assistance and arranged on the job training while attending “train the trainer” workshops.• Traveled frequently nationwide to distant sites training approximately 200 students in 15 sessions. Show less

• Dedicated to the success and efficiency of the Express Scripts Mentorship Program. • Responsible for preparing, organizing, and enabling company training while maintaining high standards of work ethics, team collaboration, and excellent customer support.• I also facilitated training classes for new learners by helping them understand protocols to be followed, delivering class presentations, and updating training agendas in accordance with the Mentorship program and management… Show more • Dedicated to the success and efficiency of the Express Scripts Mentorship Program. • Responsible for preparing, organizing, and enabling company training while maintaining high standards of work ethics, team collaboration, and excellent customer support.• I also facilitated training classes for new learners by helping them understand protocols to be followed, delivering class presentations, and updating training agendas in accordance with the Mentorship program and management directives.• Assisted network technicians with troubleshooting issues and handled the Training Branch's tickets using the Remedy system. Show less

• Responsible for processing, evaluating, and fulfilling customer service inquiries from members, providers, physicians, and internal/external clients in relation to their pharmacy benefit. • Assisted with on the floor personnel training. I also documented issues and resolutions and escalated issues as necessary.

• Responsible for the inbound and outbound telephone calls of patients, pharmacies, doctors and physicians while providing resolutions of outstanding issues and concerns.• Assigned to work with on the floor personnel training. Served as the Emergency After Hours On-call Coordinator, Sales Representative, and a Team Coordinator for the Synagis Branch.