Nathan Steele Email & Phone Number

Experience of supporting:• Fortinet Fortigate, Fortiswitch, Fortimanager• Microsoft-based Operating systems such as Windows 10 and MS Server 2008/2012/2016/2019• Networking, TCP/IP, DNS, DHCP troubleshooting• Firewalls, particularly Sonicwall, Cisco Meraki• VPN Setup and troubleshooting (IPSEC, SSL)• Active Directory• Microsoft Office 365• Server set up, physical and virtual• Office 365 functionality, account and mailbox administration and licensing• Virtualisation platforms such as VMware ESXI/vCenter and Hyper-V• Anti-Virus applications such as Webroot Endpoint• Back up applications, particularly Veeam/Altaro/Datto• Deploying CSAT• Cyber Essentials +• PCI DSS Compliance• Strong experience supporting customers via telephone, email, remote control and site visits• Strong experience in analysis and problem-solving with the ability to take ownership of tickets from logging to resolution• Experience of undertaking IT projects as instructed to a high standard

Listed skills include Highly Ambitious, Work Ethic, Professional Services, Always Willing To Learn, and 2 others.