Regional Depot Operations Manager
Current• Oversee operations for multiple 3PL depots and company-managed facilities across North and Central America, ensuring alignment with Goodpack’s goals and maintaining compliance and efficiency.• Implement operational strategies, SOPs, and KPIs to optimize productivity, improve efficiency, and reduce costs.• Lead and mentor depot managers and teams, fostering a safety-driven, high-performance culture focused on accountability and collaboration.• Collaborate with clients… Show more • Oversee operations for multiple 3PL depots and company-managed facilities across North and Central America, ensuring alignment with Goodpack’s goals and maintaining compliance and efficiency.• Implement operational strategies, SOPs, and KPIs to optimize productivity, improve efficiency, and reduce costs.• Lead and mentor depot managers and teams, fostering a safety-driven, high-performance culture focused on accountability and collaboration.• Collaborate with clients, suppliers, and internal teams to align operations with customer needs, exceed expectations, and build long-term partnerships.• Conduct performance evaluations, provide coaching, and implement training programs to support team development and meet operational goals.• Drive continuous improvement through lean methodologies and process optimization, reducing costs and enhancing quality.• Monitor regional metrics such as delivery performance, inventory accuracy, and order fulfillment, identifying improvement opportunities and implementing corrective actions.• Manage relationships with 3PL providers, negotiate contracts, and ensure compliance with SLAs and regulatory standards.• Oversee budgeting and financial analysis to control costs and maximize profitability across all facilities.• Promote a safety-first culture by ensuring adherence to OSHA regulations and implementing effective safety protocols, resulting in reduced incidents.• Maintain rigorous quality assurance processes to minimize defects, reduce rejection rates, and ensure client expectations are met.• Serve as the primary contact for clients, addressing concerns, providing solutions, and ensuring high satisfaction and retention.• Collaborate with logistics, finance, and customer experience teams to deliver operational excellence and achieve company objectives. Show less
