Nathan Thorgrimson Email and Phone Number
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10+ years’ enterprise IT Support & Engineering experience in hardware and software applications across multiple domains including Retail, Finance, and Transportation.Research, development, implementation and maintenance of technologies to guarantee a profitable and progressive enterprise environment is my passion. I enjoy preparing comprehensive proposals for leadership, deploying effective technology strategies, and generating solutions to problems facing any business directive.RELEVANT EXPERIENCE• Advanced technical troubleshooting and analytical experience across thousands of applications.• Testing, implementing, and monitoring changes to enterprise hardware and software systems.• Spearheading vendor business relationships and hardware/software platform maintenance goals.• Problem investigation, root cause analysis, problem resolution, and documentation.• Communicating between leadership and business partners on proposal, direction, and progress of IT executables.• Maintain relationships to secure transparency and knowledge across infrastructure developments.TECHNICAL/FUNCTIONAL SKILLSWindows 10/8.1/7/XP, Windows Server 2012/2016, Microsoft Office 2010/2016/365, Microsoft Auto-Pilot Exchange, Visio, Slack, SharePoint, Google Workspace, SMS, SCCM, Radia, Task Scheduler, Software Center, VMware/Hyper-V, ESXi, Citrix Workspace/Studio/Receiver, Cisco VPN, JavaScript, Python, PowerShell, Html, Azure, InTune, Jamf, AWS CCP, Atlassian, Confluence, Jira, Okta, MS MECM, MDM, Active Directory, MMC, Group Policy, SSO RDP, RDCMan, Bomgar, VNC/TeamViewer, DOS, FTP, OSPF/BGP Routing, TCP/IP, Cisco IOS, DHCP, DNS, CLI, Equitrac, CRM ITSM Remedy/ServiceNow, Cisco/Avaya VOIP, Polycom, Crestron, Veeam, DFS/ADFS, LDAP, Oracle PAM/OIM/OAM/OID/IAM, HP Web JetAdmin, Xerox CentreWare
Image Solutions
View- Website:
- imagesolutionsdm.com
- Employees:
- 11
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It Systems AdministratorImage Solutions Apr 2023 - Present
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It Systems Analyst IiPassport Apr 2022 - Apr 2023Charlotte, Nc, Us -
Information Technology System EngineerDelta Air Lines May 2021 - Apr 2022Atlanta, Georgia, Us• Responsible for the research, design, testing, evaluation, implementation, and support of vendor solutions hardware & system tools.• Provide business consultation and 3rd level technical support in life cycle planning, problem management, and systems programming.• Identify, schedule, and implement firmware/driver releases, upgrades, and/or changes into the IT Operations hardware & software environment.• Ensure platform performance and availability of managed assets to all business units.• Maintain & support global hardware configuration profiles through remote management software tools and automated scripts.• High level analysis of technical stakeholder requirements and definition of resource requirements to develop and rollout solutions.• Research, develop, modify, and maintain operations support documentation across IT knowledge base systems for IT Field Service Engineers.• Collaborate with senior staff members on operational requirements and implementation strategy.• Conduct, analyze, resolve, and document detailed problem investigations including in-house tools and vendor hardware/software products, with emphasis on root cause analysis.• Develop and deploy methodologies focused on maintaining high availability of operational systems.• Recommend areas where existing policies and procedures require change or development. -
It Support SpecialistThrivent Jul 2016 - Mar 2021Minneapolis, Mn, Us• Lead a team of IT Support Technicians in reaching SLA on issues ranging IT Tier 1, Tier 2, and Tier 3.• Leverage Agile Scrum methodology across project executables in the IT Operations environment.• SCCM Windows 7/10 image/package deployment, troubleshooting, problem resolution.• Active Directory user/group deployment, maintenance, removal.• Microsoft Office 2010/2016/365 migration, deployment, troubleshooting, problem resolution.• Microsoft Exchange 2016/365 migration, deployment, troubleshooting, problem resolution.• Worked closely and interacted with all business units to secure hardware and software functionality in day-to-day operations onsite and utilizing remote support applications including RDP, RDCMan, Bomgar, VNC, Dameware, TeamViewer, SCCM Remote Control.• Remediated and directed on/offboarding processes for all corporate employees from deployment/removal of hardware and software profiles to technology training.• Modified and maintained IT knowledge base systems and IT process documentation within the areas of IT Tier 1, Tier 2, and Tier 3.• Managed multiple projects in process improvement in the areas of Desktop Support, Engineering, Provisioning, IT Service Desk, Technology Asset Management.• Conducted, analyzed, resolved, and documented detailed problem investigations including in-house tools and vendor hardware/software products, with emphasis on root cause analysis.• Analyzed Systems and Requirements gathering, Data Analysis, written and reviewed test cases.• Evaluated business impact and remediated on engineering releases for all departments.• Recommended areas where existing policies and procedures require change or development.• Managed and implemented institution-wide Windows 10 migration practices. -
Construction ManagerThor Renovation May 2013 - Jul 2016• Managing construction and renovation budgets• Liaison between city inspectors and contractors• Customer service and conflict resolution• Maintaining city code and safety compliance• Construction design, leadership, and work ranging from structural to finished carpentry
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Hardware/Software Communications SpecialistMicro Center Aug 2007 - May 2011Hilliard, Oh, Us• Qualification and sales of computer and network hardware and software.• Consultant on customized hardware and software implementations ranging from personal use to medium-sized businesses.• Provide effective solutions based on advanced understanding of industry standards and protocols. • Manage client relationships through regular contacts on maintenance and performance.• Maintain high-level knowledge of hardware and software requirements of all registered components.• Managed competitive market pricing of hardware and software inventory. -
It Technician, Director, FounderPark Tech Technical Services Center Jan 2005 - Jun 2007• Lead technician duties involving all desktop and laptop support services.• Strategic development of company practices and direction.• Developed financial models and accounting systems.• Directed recruiting, interviewing, hiring, and training of technicians and service associates. • Managed day to day activities of a team of 5+ technicians and service associates.• Trained team on service protocols and technical trends.• Implemented company marketing and advertising strategies.
Nathan Thorgrimson Skills
Nathan Thorgrimson Education Details
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Minneapolis CollegeChemistry -
Normandale Community CollegeEntrepreneurial And Small Business Operations
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Saint Louis Park Senior High SchoolComputer And Information Sciences And Support Services
Frequently Asked Questions about Nathan Thorgrimson
What company does Nathan Thorgrimson work for?
Nathan Thorgrimson works for Image Solutions
What is Nathan Thorgrimson's role at the current company?
Nathan Thorgrimson's current role is Continously Engineering IT Systems.
What is Nathan Thorgrimson's email address?
Nathan Thorgrimson's email address is na****@****ent.com
What is Nathan Thorgrimson's direct phone number?
Nathan Thorgrimson's direct phone number is +195222*****
What schools did Nathan Thorgrimson attend?
Nathan Thorgrimson attended Minneapolis College, Normandale Community College, Saint Louis Park Senior High School.
What are some of Nathan Thorgrimson's interests?
Nathan Thorgrimson has interest in Dieting, Nature Walks, Playing Musical Instruments, Probiotics, Strength Training, Cycling, Technology Trends, Environmental Preservation, Science Journals, Aerobic Training.
What skills is Nathan Thorgrimson known for?
Nathan Thorgrimson has skills like Troubleshooting, Computer Hardware, Microsoft Office, Customer Service, Networking, Technical Support, Microsoft Word, Windows Xp, Software Installation, Vmware, Windows 7, Microsoft Excel.
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