I have an associate's degree in Applied Sciences from Jamestown Community College, where I developed my critical thinking and communication skills. I currently work as an Administrative Support Specialist at Community Bank, N.A., where I reconcile various ledger groups, process invoices, and verify fees on a daily basis. I have strong organizational capabilities, data entry skills, and confidentiality awareness, which help me perform my tasks efficiently and accurately.In my previous role as a Collections Specialist at Pioneer Credit Recovery, I assisted customers in getting their defaulted student loans back into good standings through federal loan rehabilitation programs. I verified and authorized payments, counseled customers on financial management, and received multiple cash bonuses for superb performance. I am motivated by helping others and finding solutions to complex problems. I can bring diverse perspectives and experiences to the team, as I have worked in different industries and environments, such as retail, office, and banking. I am proficient in Microsoft Office programs, such as Excel, Word, and Outlook, which I use daily to create, edit, and manage documents and data.