• Accountable in a lead role to oversee the seamless operation of a gym. Leading staff and resources towards the achievement of member satisfaction and revenue targets.• Overseeing the timely maintenance and upkeep of all equipment and facilities. Ensuring all gym equipment is compliant and serviced according to manufacturer guidelines.• Ensuring all staff provide a welcoming and knowledgeable service. Driving spend and retention of membership base in accordance with business plan objectives.• Identifying and executing sales and marketing campaigns in support of driving outreach of the club. Utilising various advertising vendors and leveraging rates and terms favourably.• Recruiting, leading and managing staff and providing constructive and regular feedback to aid their professional development and performance.• Facilitating regular risk assessments on all front and back office areas. Disseminating measures to all staff and auditing comprehension to mitigate work place injury.• Key contact for handling member complaints. Managing with tact and diplomacy and in a manner which the member is satisfied with.• Completing a number of financial administration tasks including budget preparation and cash reconciliations. Reporting performance to senior stakeholders with associated commentary and action plans.

• Facilitating an exceptional customer service for a reputable brand through leading staff, merchandising and customer service processes. • Setting and adhering to sales targets and KPIs and providing and gaining insight from staff as to how these can be exceeded.• Consistently evaluating stock levels to ensure they meet real time and anticipated demands. Overseeing the fulfilment of stock and ensuring correct rotation.• Utilising various methods of management and leadership, providing inspiration to staff through initiatives, reward schemes, engaging dialogue and leading by example. Undertaking timely appraisals, highlighting performance in various metrics.• Accountable for running, evaluating and disseminating various reports pertaining to financial, operational and service performance. Moreover, designing and implementing a store budget with subsequent strategies and plans.• Analysing current and foreseen demands as a means to design the staff rota whilst factoring in planned and unplanned absence.

• Responsible for overseeing the performance of store and staff per budget objectives and service standards.• Leading and managing staff with constructive and timely feedback. Facilitating regular training across various modules including sales, customer service and operations.• Designing and distributing the staff rota taking into account current and foreseen workload and labour cost targets.

Management accounts / Bookkeeping / VAT Returns / Auditing / Payroll administration.