Nathan Trombley Email and Phone Number

Full time position to support Discovery Land Company and all its properties.Dedicated and results-oriented Director of Quality with a proven track record in ensuring excellence across all facets of construction projects. Adept at implementing and maintaining rigorous quality control measures to uphold the highest standards of craftsmanship and compliance. Passionate about driving continuous improvement initiatives and fostering a culture of excellence within construction teams.

Freelance web and graphic design, video and animation production, t-shirt design and marketing with Sunfrog.com. Also perform contract work to maintain local business computer and networking systems. Repair iPhones and iPads through the Surprise iPhone Repair Facebook page.

Position Summary:The Phoenix Factory to Construction Liaison will be responsible to:• Assist Operations teams to ensure only high-quality, code compliant products are delivered to our end customer (construction sites)• Ensure standardized work processes are aligned to Construction assembly requirements (production lines should always be ready to pass an internal or external process audit by Construction)• Drive Built-In Quality (BIQ) mindset and methodologies tailored to… Show more Position Summary:The Phoenix Factory to Construction Liaison will be responsible to:• Assist Operations teams to ensure only high-quality, code compliant products are delivered to our end customer (construction sites)• Ensure standardized work processes are aligned to Construction assembly requirements (production lines should always be ready to pass an internal or external process audit by Construction)• Drive Built-In Quality (BIQ) mindset and methodologies tailored to end-customer requirements• Drives issues experienced at construction sites (due to design, manufacturing execution, logistics, materials, assembly non-compatibility, rework issues) to make the feedback loop complete and effective• Enables assembly time, efficiency, and cost that is derived as a benefit of “panelized’ factory builds. Primary Responsibilities:• Owns driving the establishment and adherence Factory Quality processes that enables effective Quality assurance and control.o Coordinate with incumbent Quality team and Manufacturing Ops to deliver high quality producto Synchronize best practices with counterparts at other factories (future-state)• Support and maintain 3rd Party Quality certifications• Ensures that Incoming Quality, In-Process Quality, and Outbound Quality adhere to construction site needs and requirements.• Leadership role to bridge Factory and Construction teams.Additional Responsibilities:• Integral part of pre-panelization and post-panelization project meetings.• Tracking, monitoring, reporting of factory quality metrics & key performance indicators (KPIs)• Represent Quality in Site cross-functional Staff meetings• Collaboration with Logistics & Operations teams on Material Review Board process (MRB) for discrepant or returned products• Frequent travel will be necessary to construction sites, to support and train functional counterparts, as new factories are opened in other regions Show less

Manage the TWD Customer Service Department as it pertains to the servicing of all Home Builders in the Greater Phoenix Area. Create and maintain the schedules of 17-20 service techs, many with multiple appointments daly. Meet with homeowners and clients to discuss project details. Assist other superintendents on completion of various remodeling projects. Record and track job data across all incoming and outgoing work. Perform inspections with Infrared technology as requested.

•Manages store front and assists customers with purchases of laptops, desktops, parts and accessories.•Checks in computers and iOS devices for repair and reviews terms of repair with customers•Light computer repairs including but not limited to: clean installs, connectivity issues, new computer set up, data migration, virus removal, email and other account setting issues, memory upgrades.•Management of company website and Facebook page. •Marketing of new and existing products… Show more •Manages store front and assists customers with purchases of laptops, desktops, parts and accessories.•Checks in computers and iOS devices for repair and reviews terms of repair with customers•Light computer repairs including but not limited to: clean installs, connectivity issues, new computer set up, data migration, virus removal, email and other account setting issues, memory upgrades.•Management of company website and Facebook page. •Marketing of new and existing products including design of brochures, banners, web ads, etc…•Weekly radio interviews on local radio station 101.5 the Eagle. Discuss deals of the week, common computer issues and resolutions, ect… Show less

As a Volunteer Firefighter I drove in an emergency vehicle in response to fire, rescue and emergency medical events, hazardous materials response/mitigation and routine requests for help or assistance. In the performance of my duties, placed equipment, lays and connects hose; operated high-capacity pumps and directed water streams; raised and climbed ladders; used chemical extinguishers, safety belts, lines and hooks and used a self-contained breathing apparatus. Enter burning buildings as… Show more As a Volunteer Firefighter I drove in an emergency vehicle in response to fire, rescue and emergency medical events, hazardous materials response/mitigation and routine requests for help or assistance. In the performance of my duties, placed equipment, lays and connects hose; operated high-capacity pumps and directed water streams; raised and climbed ladders; used chemical extinguishers, safety belts, lines and hooks and used a self-contained breathing apparatus. Enter burning buildings as part of a fire suppression team, perform ventilation tasks above ground, carry heavy objects and equipment as assisted other personal. Helped perform routine equipment checks and other fire house maintenance operations. Attended various training exercise classes in addition to routine on site training. Show less

Responsible for sales throughout North America for all Seal it Green products. Products can be found at www.sealitgreen.com.-World's only migrating wood treatments (one time, life time)-All organic and safe for people, pets, and the environment-Products range from stucco and concrete cleaners to deck and cedar sealers.

•Call on assigned accounts and store management to maintain relationships and solve customer issues •Solicit new business within the route territory •Partner with accounts to implement marketing promotions for mutual benefit •Order product and service assigned accounts with optimal distribution •Partner with other Route Sales Representatives to create alignment in account chains •Contribute and participate as part of a District Sales team… Show more •Call on assigned accounts and store management to maintain relationships and solve customer issues •Solicit new business within the route territory •Partner with accounts to implement marketing promotions for mutual benefit •Order product and service assigned accounts with optimal distribution •Partner with other Route Sales Representatives to create alignment in account chains •Contribute and participate as part of a District Sales team. •Analyze account sales data to achieve optimal distribution of product to achieve sales goals and minimize stale and related expenses. •Sell displays to drive incremental sales •Set racks according to guidelines •Execute of promotions •Conduct daily route settlement procedures to account for all products, invoices and cash. •Develop and implement strategies for increasing market share. •Provide route structure recommendations to District Management to assure optimum effectiveness. •Additional duties as assigned. Show less

Route Sales for Gaylord, MI and surrounding areas.

Door to Door Marketing of promotional GE Home Security Systems.Answer technical questions or concerns regarding the installation, use and maintenance of the products being installed.Review contract information as well as payment information pertaining to the subscription chosen by the homeowner(s).

Triage warranty concerns for homeowners over the phone as well as provide any referrals should those homes be out of warranty. Responsible for addressing multiple large scale issues throughout the United States South West Area which includes Arizona and Nevada.•Coordinate appointments for field personnel as well as schedule work orders for various trade contractors.•Assist other Warranty Agents with complex warranty and home building questions.

Door to Door marketing of home security packages which includes products supplied by GE and Honeywell.Answer technical questions pertaining to the products use and maintanance as well as benifits of the installation.

Addressed all homeowner service items concerning homes between 16 months to 10 years old. Held contractors responsible for poor workmanship and managed a tight budget to limit overhead. Diffused difficult situations with homeowners regarding warranty issues some of which involved legal action. Carried the emergency “on call” phone for after hour homeowner emergencies of the entire Phoenix West Valley.• Diagnosed many complex issues one of which resulted in a $12K savings for Pulte on… Show more Addressed all homeowner service items concerning homes between 16 months to 10 years old. Held contractors responsible for poor workmanship and managed a tight budget to limit overhead. Diffused difficult situations with homeowners regarding warranty issues some of which involved legal action. Carried the emergency “on call” phone for after hour homeowner emergencies of the entire Phoenix West Valley.• Diagnosed many complex issues one of which resulted in a $12K savings for Pulte on a water damage job.• Coordinated and closely supervised multiple jobs on multiple high dollar homes. Received a 94% internal customer satisfaction rating with cleanliness receiving a 10 out of 10 rating. • Prepared various tracking reports and quarterly training classes to be presented to Pulte’s entire west valley business unit. • Reported weekly to the VP of Customer Relations regarding large scale repairs and process improvements. Developed a tracking report for all roof repairs in the Phoenix area. This report was incorporated in the company’s everyday business practice. Show less

• Supervised construction of houses from drywall to finish on schedule to deliver a 100% complete home.• Oversaw all budgets for home construction process and controlled costs for additional repairs to ensure completed home. • Met with the homeowner(s) throughout the construction process to explain key information in understanding the basic functions of the home as well as explanation of the warranty process. Answered any questions and addressed any requests to make sure the homeowner… Show more • Supervised construction of houses from drywall to finish on schedule to deliver a 100% complete home.• Oversaw all budgets for home construction process and controlled costs for additional repairs to ensure completed home. • Met with the homeowner(s) throughout the construction process to explain key information in understanding the basic functions of the home as well as explanation of the warranty process. Answered any questions and addressed any requests to make sure the homeowner would be delighted with their new home.Created and executed punch list items to complete projects on time. Show less