Nathan W. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Achievements: • Multi-site Office 365 migration of 25,000 mailboxes in a hybrid deployment leveraging Microsoft Exchange 2016 and Office 365 environments. • Ownership of Office 365 licensing, application adoption and training, environment patching and readiness, Microsoft Office suite upgrades, business acceptance, change processes and communications• Implementation of Skype for Business and Windows 10 device rollout across 60 sites and 6000 users from concept to completion. • In depth analysis on all applications and rigorous testing and defects management of Windows 10 compatibility issues. • Management of packaging and defects team. Leading co-ordination with business and change champions to ensure business units were delivered operational devices on time.• Lead the transition of business critical applications to an outsourcing partner. Managing the end-to-end transition of 'in-house' supported applications to an outsourcing model. Application support includes development, BAU support and Project delivery.

Sydney, Australia

Program Management and Project Management, Business Relationship Management, Release and Change Management, Strategic leadership, Financial control, Risk and Governance, Capacity planning and Resource Management, Stakeholder/vendor Management, Infrastructure/Architecture design, Managing 7 direct and 13 indirect reports.

Sydney Cbd

Sydney, Australia

Ipconnect Vanuatu

As Technical Manager for IPConnect Vanuatu I was responsible for all support contracts, projects, and staff in the Vanuatu region. This included managing a team of 4 network specialists supporting SME clients ranging from 30 to 1500 users. Some of my key management responsibilities were:- Develop procedures to ensure optimal operation of both administrative and technical processes.- Oversee all technical projects to ensure requirements, budget, resource, time frame and customer expectations are met or exceeded.- Oversee all technical support contracts to ensure customer satisfaction and systems stability.- Project manage and complete high level projects. - Coach and mentor team members to build internal expertise.- Pre sales engineeringSome of my technical responsibilities were:- Design and implement green fields VMWare infrastructure for leading bank. Including hosts, storage, networking, backups and DR.- Migrate services to new VMWare infrastructure. Services such as AD, Exchange and more.- Technical lead for all clients entailing Government, banking and financial services.- BAU operations for all clients entailing multiple technologies across all levels of servicing.

Sydney, Australia

Key responsibilities:- Manage a client base consisting of SMB and SME networks.- Provide all levels of support on support contract basis. From L1 to L3, liaising with end users, management and stakeholders. Including hardware, software, new infrastructure etc. - Support client base via phone, remote support and onsite consultations.- Customer service and helpdesk responsibilities.

Manage all aspects of the network for a number of medium sized corporate clients at a 1st 2nd and 3rd level.

Bachelor Of Information And Communications Technology, Networking, Security, Business

Activities and Societies: Study and sportStudy and sport

High School Certificate

Activities and Societies: Cricket captain. Premiers 2004Study and Sport