Nathan Wagner Email & Phone Number

Denver, Co, Us

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Selected Achievements- With a newly formed squad of developers, we launched an internal API program while hardening our authentication infrastructure and experience.- Provided users of our platform an added layer of authentication security using industry standard Multi-factor authentication.- Increased revenue by 75k / month based on deals won for having MFA on our platform.

London, Gb

- Management of several core platform and infrastructure products. My primary focus has been delivering features that support user activity and business event streams, support for pub sub message queuing / routing, as well as the resilient infrastructure to deliver all of the above globally and at scale.- I occasionally work features supporting 3rd Party and data integration.

London, Gb

- Responsible for defining and driving the short and long-term product vision for my software development teams.- Identify and work directly with key stakeholders (internal and external) and Sr. Product Leadership in planning the long-term (3 to 4 Quarter) road map for my product areas.- Responsible for representing, supporting, and communicating my products to both internal and external stakeholders. This includes weekly product demonstrations, production of product release notes, end-user documentation or user guides, end user training, client advisory board participation, and direct end-user support.- Provide 2nd Tier support for my products in the form of verifying defects, finding and communicating workarounds, and managing the prioritization of fixes into the product backlog.

London, Gb

- Responsible for the decomposition of high level product release features into user stories with specific user and value defined along with criteria for success (User Acceptance Criteria).- Organize and lead team activities to further define, size, and commit to the release features and dates for delivery.- Creation of Story Maps, interaction diagrams, or other tools as needed to convey requirements, technical concepts, or illustrate complex relationships.- Responsible for managing cross-team dependencies, and for integrating core product base requirements into every release.

Denver, Co, Us

- Responsible for managing a department of IT professionals within a Systems, Network Engineering and Internal Support department. Our department was built upon the foundation of my previous position (see below) with the goal of scaling out to meet the demands (both increasing growth and complexity) of an expanding organization.- Developed and maintained department policies, processes, and goals.- Responsible for the design, development, administration and ongoing support of all company Information systems (computer, network, and new technologies).- As technical operations manager, I was responsible for all operational aspects of a hosted 24X7X365 (99.9% SLA) web based application running on BEA WebLogic and Oracle 10g.

Denver, Co, Us

- Primarily responsible for the design, administration, and maintenance of the corporate network and server infrastructure (Windows 2000 and 2003 Active Directory). Strategic tasks included: network design (routers, LAN / WAN); computer system design and interoperability (email, storage, web, and back office servers), domain design (group and permission hierarchy); tracking and auditing of corporate information technology assets; remote access (VPN / firewall). Tactical tasks included: server setup and patch / fix installation, server / device hardware maintenance, backup/restore (server and device config), monitoring / alerting and documentation.- Provided primary support (both local and virtual) to all corporate employees and customers. This included on-call and after-hours responsibilities with clearly defined SLA's which were consistently met or exceeded.

- Administration of Windows 2000 Active Directory Network which included design, setup, maintenance, backup/restore, account creation and maintenance, virus protection, monitoring/alerting and documentation.- Administration of corporate email messaging systems (voicemail, phone, email - Exchange 2000).- Implemented and maintained the Live, QA, and Authoring web server environments including setup, administration, change control, backup/restore, security, monitoring, alerting and documentation.

- Assisted lead engineers in the administration and configuration of development and production web servers.- Led project to develop and implement the corporate WAN backup solution. Provided ongoing administration and maintenance of solution.- Researched and developed a secure and redundant VPN solution for client data exchange.

- Provided support and administration for the corporate Exchange 5.5 email server.- Coordinated with all departments in the creation, maintenance, and security of the public folder hierarchy and the creation/maintenance of all email and security groups.

- Setup and support of employee voicemail, email, computer, software, phone and login accounts.- Developed the day-to-day operations and procedures of the internal support department including resource acquisition, management, trouble-ticket assignment, tracking and training.- Managed a five member internal support staff for the support of 200 + onsite and remote employees.- Received employee of the month for November 1998.

Master’S Degree, Computer Information Technology

Associate'S Degree, Personal Computer Technician

Ba, Interdisciplinary Studies, Pre-Law