• Deliver technical solutions for internal teams and customers on product logic functionality, APIs, and XMLs.• Collaborate with Engineering on bug reporting and product enhancements for back-end and front-end improvements.• Reporting directly to the CEO, lead the transition from FTP to SFTP data protocols for logistics operations engineering. • Provide mentorship to junior Support and Operations members; regarded as technical SME for new hire onboarding.• Conduct interviews and technical assessments for potential new hires to the Product Support team.

• Architected connectivity plans for successful installation of Outcome Health technology on client networks.• Managed technical implementations for long-term high-value customers, such as the Hospital Corporation of America.• Designed new client onboarding workflow and authored accompanying guide to be used by Implementation team.• Developed customer product installation roadmap and lead teams of technicians to perform SOPs on client sites. • Lead technical assessments of potential new hires to Solutions Deployment team.

• Taught one-on-one training sessions and group workshops on Apple products and software.• Created new programming to train customers who are blind or low-vision on iOS and macOS accessibility features. • Developed and taught lesson plans on iLife Suite to visiting Chicago Public School students

• Sold and advised customers on Apple products/software as well as third party accessories. • Guided customers through software installation and setting up their new Apple product.• Answeredcustomerphonecallsregardingstoreinformationandproductinventory.

Raised funds for development office at Boston University.

Instructed children from ages 10 to 16 in improvisation comedy and acting.