Nathan Wakefield Email and Phone Number
Experienced Helpdesk Analyst with a demonstrated history of working in the information technology and services industry. Skilled in iOS, OSX, Microsoft OS (desktop, server) & Office, Netgear, HP & Dell hardware incl switches and servers as well as VLAN config. Strong information technology professional with GCSE's focused in Business/Commerce, IT from The Brakenhale School along with a level 3 NVQ for IT web and telecoms See what I'm currently learning - https://app.pluralsight.com/profile/nathan-wakefield-92
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Internal It Support Team LeaderNode4 Ltd Jul 2023 - PresentBurghclere, England, United KingdomResponsible for supporting over 1,100 colleagues across the Node4 group, with a focus on utilising the Microsoft365 suite.
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Cloud Support Team LeaderNode4 Ltd Dec 2021 - Aug 2024Burghclere, England, United KingdomSupporting a team of engineers to provide support to both customers and colleagues across cloud & On-Premise solutions.
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Interim Collaboration Support Team LeaderNode4 Ltd Jul 2022 - Oct 2022
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Cloud Support EngineerNode4 Ltd May 2019 - Dec 2021Reading
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OwnerLaptop Pc Repairs May 2017 - Nov 2020Bracknell South, Berkshire, United Kingdom
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Level 2 SupportAlchemy Systems International Sep 2018 - May 2019Egham, Surrey, United KingdomActing as an escalation point to help provide a smooth hosted IT service to customers. -
Desktop SupportHoppa Aug 2017 - Aug 2018Woking, Surrey, United Kingdom -
Field TechnicianSoft Egg Ltd Sep 2016 - Jul 2017 -
Service Desk TechnicianSoft Egg Ltd Mar 2016 - Sep 2016Wokingham
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It Support TechnicianGlobal Training Provider Aug 2015 - Mar 2016Bracknell• New / current user profile administration including passwords (Active Directory, Account lockout tools)• Mailbox set up and administration (Exchange 2010/2013/Powershell)• Folder permissions and security settings• Diagnosing and solving hardware/software faults (HP desktops/laptops/monitors, Dell laptops, Sony laptops, Mitel Desk Phones, Windows7/8.1/10, Office inc Visio 2007/2010/2013, Dynamics NAV 2009, MiCollab)• Logging customer queries (Freshservice)• Analysing call logs to spot trends and underlying issues (Freshservice)• ISO 9001/22301/27001 policy author/controller
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Iso Project Document WriterGlobal Training Provider Aug 2015 - Dec 2015
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Sales ExecutiveGlobal Training Provider Feb 2015 - Aug 2015
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Assistant ManagerStows Cycles May 2014 - Jan 2015
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Sales ExecutiveJohnsons Cars Ltd Jun 2013 - Apr 2014Slough, England
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Sales AssisstantStows Cycles Jul 2011 - Jun 2013
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ApprenticeNational Tyres And Autocare May 2010 - Jun 2011
Nathan Wakefield Education Details
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The Brakenhale SchoolBusiness/Commerce, General, It
Frequently Asked Questions about Nathan Wakefield
What company does Nathan Wakefield work for?
Nathan Wakefield works for Node4 Ltd
What is Nathan Wakefield's role at the current company?
Nathan Wakefield's current role is Internal IT Support Team Leader & Mental Health First Aider at Node4.
What schools did Nathan Wakefield attend?
Nathan Wakefield attended The Brakenhale School.
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Nathan Wakefield
Asset Management Professional Working In The Investment Management Sector.Greater Nottingham -
Nathan Wakefield
Chester-Le-Street -
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