Key Responsibilities: ● Dealing with customer enquiries by telephone, email, letter and face to face ● Ensuring that customers problems are brought to a satisfactory conclusion ● Collecting and analysing data to monitor the level of customer service ● Completing all administrative tasks and updating records ● Utilise a variety of software packages to produce reports and other documents ● Analysing and interpreting various types of data

Key Responsibilities: ● Managed large amounts of incoming calls within a busy call centre; generated sales leads. ● Identified and assessed customers' needs to achieve satisfaction. ● Built sustainable relationships of trust through open and interactive communication.● Provided accurate, valid and complete information by using the right methods. ● Met personal and team sales targets and call handling quotas. ● Handled complaints, provided appropriate solutions and… Show more Key Responsibilities: ● Managed large amounts of incoming calls within a busy call centre; generated sales leads. ● Identified and assessed customers' needs to achieve satisfaction. ● Built sustainable relationships of trust through open and interactive communication.● Provided accurate, valid and complete information by using the right methods. ● Met personal and team sales targets and call handling quotas. ● Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution. ● Kept records of customer interactions, processed customer accounts and file documents. ● Followed all company procedures, guidelines and policies. Show less

Key Responsibilities: ● Directly assisted with the success and profit of the business by engaging and serving customers in a friendly and welcoming manner, demonstrating outstanding product knowledge. ● Maximised store profit by actively promoting products and upselling other services. ● Worked as part of a high performing team and continuously raised the bar by utilising best performance tools. ● Promoted an environment of excellent customer service to create an unforgettable… Show more Key Responsibilities: ● Directly assisted with the success and profit of the business by engaging and serving customers in a friendly and welcoming manner, demonstrating outstanding product knowledge. ● Maximised store profit by actively promoting products and upselling other services. ● Worked as part of a high performing team and continuously raised the bar by utilising best performance tools. ● Promoted an environment of excellent customer service to create an unforgettable customer experience. ● Created new business opportunities by assisting with marketing events and tailoring the product and space participation to the local demographics. ● Delivered high commercial and operational standards, maintaining them throughout the business. ● Critically analysed and conformed to the processes and procedures to improve the store's profit performance. ● Tasked with recruiting new members of staff by selecting potential candidates, taking part in interviews and provided training to new employees. Show less

Key Responsibilities: ● Led a team of field sales staff through a variety of analytical and motivational techniques; ensured all KPI's were communicated, understood and met.● Conducted market research to identify selling possibilities and evaluate customer needs. ● Actively sought out new sales opportunities through cold calling, networking and D2D sales. ● Set up meetings with potential clients and listened to their wishes and concerns. ● Prepared and delivered appropriate… Show more Key Responsibilities: ● Led a team of field sales staff through a variety of analytical and motivational techniques; ensured all KPI's were communicated, understood and met.● Conducted market research to identify selling possibilities and evaluate customer needs. ● Actively sought out new sales opportunities through cold calling, networking and D2D sales. ● Set up meetings with potential clients and listened to their wishes and concerns. ● Prepared and delivered appropriate presentations on products. ● Created frequent reviews and reports with sales and financial data. ● Negotiated and closed deals; handled complaints or objections. Show less

I was an experienced sales professional with a solid track record within outbound telesales. Possessing a strong commercial acumen and having a proven track record in booking appointments over the telephone. My responsibility for this business was to book quotations for solar panels.

Using data to help meet clients needs over a wide spectrum of debt management solutions e.g. IVA's, Debt Management Plans, Secured Loans, and Re-mortgages. Provide a wide range of money saving solutions in utilities. Hit progressive targets set against call sales and speed. A need to negotiate with vulnerable clients, identifying their needs and match the right product to them.

My career in the security industry taught me many different roles from doing club security to event and shop/building security as well as monitoring CCTV. I was responsible for maintaining the security of the premises and doing this by circulating amongst visitors, patrons and employees to preserve order and protect property. Dealing with the public making sure myself and others were safe at all times by maintaining a safe environment for all. Also having to Liaising with emergency services… Show more My career in the security industry taught me many different roles from doing club security to event and shop/building security as well as monitoring CCTV. I was responsible for maintaining the security of the premises and doing this by circulating amongst visitors, patrons and employees to preserve order and protect property. Dealing with the public making sure myself and others were safe at all times by maintaining a safe environment for all. Also having to Liaising with emergency services when needed, I am able to respond effectively to crimes, fires and medical emergencies. Having extensive knowledge of relevant safety equipment, policies, procedures, and strategies to deal with emergency situations calmly and efficiently while under pressure. Show less

General cleaning duties and support to Babcock Marine and the Royal Navy at Devonport Naval Base, working as part of a team to deep clean naval warships including working at heights as well as confined spaces. I had to be compliant with all health and safety regulations and have awareness of COSHH. I would complete all tasks set to the highest of my ability