Nathan Wen Email & Phone Number

San Francisco Bay Area

Precisely filled and dispensed an average of 700 prescriptions per day, achieving highest record in the city of San FranciscoManaged lifecycle of patient documentation, securely archiving documents into patient records and ensuring full confidentiality and ethical access to sensitive information to comply with all federal and state laws and policiesOversaw pharmacy staff and implemented new workplace protocols to increase overall employee productivit

San Francisco Bay Area

Managed multiple patient files, updating current documentation related to drug therapy and prior authorizationsAdministered onboarding process and trained new and existing staff members in pharmacy procedures and operationsLed a team to help patients stranded on a cruise ship quarantined due to COVID-19 in March of 2020Built lasting relationships through detailed communication for patients, insurance companies, doctors, nurses, and labsExecuted a high level of customer service for patients, resolving any complaints quickly, and communicating through phone calls, faxes, and emails

Built out onboarding and training requirements through collaboration and brainstorming with managerial teamManaged updating the database of returned products and keeping a record of all customer service transactionsConsistently exceeded performance standards by providing excellent customer service to existing and new patients, earning employee of the month