Nathan Williams Email & Phone Number

In the nine years I have currently worked for this company I have closely worked with the directors playing a key part in the significant growth of the business. When I started in January 2015 the company were in their infancy opening their second childrens soft play centre. The company now have 10 multi-activity entertainment centres across the UK & Ireland with over £15m+ turnover and 400+ employees. The centres have a mixture of 15 different leisure concepts as well as high quality restuarants and cafe's, My main responsibilities are:Overseeing all aspects of running the multi-activity leisure entertainment centres. Leading and developing a team of General Managers Accountable for managing profit & loss and monitoring business performance levels to identify areas for improvementSetting KPI's and performance targetsCompleting monthly Audits to ensure the extremely high company standards are being adhered toEstablishing, building and maintaining strong, beneficial relationships with external contractors and suppliersManage supplier relationships including contracts, price negotiations, products and equipment Plan and coordinate food & beverage menus I have successfully planned and overseen the opening of brand-new centres as well as achieved significant success by turning around under performing centres to achieve YOY revenue increases. I have designed and implemented new birthday concepts and initiatives which has resulted in significant growth in birthday party sales.I have overseen the implementation of in-house IT systems ensuring they are fit for purpose

London, United Kingdom

In this role; I enhanced productivity and work efficiency by managing high-performing teams of on-board staff members, including train managers, service managers, retail and catering assistants, whilst meeting and exceeding set expectations. I delivered inspirational and motivational leadership to encourage high-performance levels by developing, coaching, and mentoring the entire team. I provided pastoral care and individual support for the team, serving as key point of contact for any welfare issues. I supported staff and needs of the wider business by steering collaborative efforts with team of on-board managers. I increased customer advocacy score and achieved revenue growth by improving the entire Anglo-Scott route. I achieved Team Leader / Management status by providing knowledge-rich coaching, mentoring, and developing individuals. I increased staff retention levels and reduced time lost due to sickness by providing inspirational leadership and building team morale.• Enabled effective staff coordination by directing large teams.• Grew revenue for the company by continually looking for lucrative opportunities, including introducing new products and services.• Met the ever-changing needs of the customer and overall business objectives by introducing new roles and responsibilities.• Ensured all team members compliance with industry regulations by monitoring and maintaining all health and safety aspects.• Completed various projects for the company; acted as Anglo-Scot Route Manager and improved customer experience by coordinating with senior department heads.

Wolverhampton, England, United Kingdom

In this role; I streamlined day-to-day operations through real-time management of staffing issues, scheduling and coordinating crews and appropriate staff to facilitate cover across all areas. I ensured sufficient catering supplies by liaising with on-board staff, Network Managers, and Rail Gourmet.• Planned, designed, and developed contingency plans to support resources, including developing efficient staff rosters to maximise staffing levels.• Provided exceptional service to all train passengers by managing and resolving any disruption through effective coordination with operation resource planners.Additional Experience:On-board Manager, Virgin Trains, WolverhamptonDuty Manager, Virgin Trains, WolverhamptonLiaison Leader, Virgin Trains, WolverhamptonService Preparation Team Member, Virgin Trains, Wolverhampton