Nathan Spehr Email & Phone Number

Columbus, OH, US

Lead a team of specialized agents in anti-fraud tactics to save customers from fraud and the company from loss

• Prepared consumer complaint data for presentations to senior leaders
• Created code to search for new key terms in expansive data sets to enhance reporting to identify risk to the company about Unfair Deceptive Abusive Acts and Practices, and Discrimination complaints
• Published new tableau workbook detailing the data in last bullet point for multiple business units
• Composed detailed presentations for new process and recommended modifications to existing workflows
• Self guided… Show more
• Self guided learning of tableau, sequel, and on the job learning of text searching

Led a team of remote call center agents to provide quality customer service for customers reporting fraud

Worked with the Robotic Process Automation team to reduce redundant manual work processes to make agents' work easier, increase standardization, reduce risk, and save time.Set team goals for performance, provide mentoring to agents, and recognize agent accomplishmentsTracked and analyze team and personal performance to goalsMentored agents on fraud.

Researched assigned cases to recover lost funds and accurately documented suspect information while resolving cases in a timely manner. Worked additional reports to minimize fraud lossesResolved customer questions and concerns on inbound phone calls about status of fraud investigation and funds

Handled inbound customer calls relating to fraudAsked probing questions to determine the best course of actionEducated customers on resources and processEnsured timely and accurate reporting of fraud and suspect information

Maintained a positive customer experience by ensuring quality in food preparation and cooking.

Innovation Certificate

Obtained a certificate for Innovation Strategy

Bachelor Of The Arts In International Studies. General Business And Russian Minors, Specialization Of Slavic And Eastern European Studies, 3.3

Business courses include: Foundations of Finance, Management and Human Resources, Marketing Management, Operations Management, Accounting.

Business/Commerce, General

Freshman year of college with general education courses.

Ged