Executive leader focused on delighting customers and providing enterprise value that drives growth by overseeing all technology-related functions such as:Product Management, I.T. Project Management, Application Development, Software Quality Assurance, Business Analysis, Product Implementations, Application Support, IT Operations / Infrastructure Management, IT Security & Compliance, and Vendor Management

InfraGard is a partnership between the Federal Bureau of Investigation (FBI) and members of the private sector for the protection of U.S. Critical Infrastructure. Through seamless collaboration, InfraGard connects owners and operators within critical infrastructure to the FBI, to provide education, information sharing, networking, and workshops on emerging technologies and threats. InfraGard’s membership includes: business executives, entrepreneurs, lawyers, security personnel, military and government officials, IT professionals, academia and state and local law enforcement—all dedicated to contributing industry-specific insight and advancing national security.

Accountable for the maturation and delivery of multiple functions to include IT Service Management, End-User Services (Service Desk, Desktop Support), Data Center Services (Storage, Platform, Network), Application Support, and Solution Architecture for DaVita Rx. Helped initiate Enterprise Architecture function and oversee budgeting process. Head Count: 4 directs; 50+ in-directs | Budget: $10M USD

Coordinated budgets, created processes and led special projects supporting the largest internal account team. Tasked with process improvement, organizational transformation, client engagement, operational escalations, and budget/expense management. Head Count: 12 directs | Budget: $23M USD

Multiple Accounts across Healthcare Providers, Healthcare Payers, and CommercialEnhanced new business opportunities by partnering with Business Development, Solutioning, Transition, and Delivery teams to identify risks within solutions, contract schedules, and cost models, and integrating best practices and other risk mitigating solutions to ensure service delivery successes upon signature. Head Count: 8 directs | Budget: $1M USD✔ Initiated, promoted, and executed the start-up of a new delivery function and organization that contributed to $1.46B+ USD in signed ITO revenue (TCV) while mitigating delivery risks and future margin erosion challenges.

Multiple Accounts across Healthcare Providers, Healthcare Payers, and CommercialLed special projects and administered recruiting, resourcing, budgeting, communications, goal setting, reporting, and escalations across seven organizational functions (IT Transitions, Governance/Service Improvements, Critical Practices, Account Architecture, Service Finance, Project Services, and Sales-to-Operations) supporting multiple customer accounts. Head Count: 29 directs; 432 in-directs | Budget: $6M USD✔ Co-headed a large business transformation effort targeting a 15% reduction ($60M+) in run-rate costs while balancing impact to 100+ customers. Changed the delivery model and organizational model, and initiated projects to improve workload / resource alignment, enhance knowledge management, and establish a standardized training academy.

Multiple Healthcare Provider AccountsDirected 10+ Customer Delivery Executives who each supported healthcare provider customers and were responsible for end-to-end shared service delivery across all infrastructure service areas (Wintel, Unix/Linux, Service Mgmt, Network, Service Desk, Storage, Backup, Monitoring, and Desktop). Interfaced with Account Executives and customer executives to resolve operational issues and and plan infrastructure direction and strategy. Head Count: 10 directs; 150+ in-directs | Budget: $60M USD | TCV: $1.8B USD✔ Planned and executed delivery transformation activities, merging 1,000 employees from a highly customized, account dedicated delivery model to a leveraged, shared services model; focused on centralizing and consolidating support teams.✔ Co-led Cerner service improvement initiative resulting in $220M USD in retained revenue, 39% decrease in requests aging, 20% decrease in incidents aging, and an increase in systems compliance to best practices by 900 basis points.

Expanded and protected an account base worth $4.5M USD across six accounts throughout the southwest U.S. Developed and maintained C-level relationships while managing training, enhancement requests, and ongoing support for all subscribed healthcare performance analytics solutions. Head Count: 4 in-directs | TCV: $1.5M USD

Tenet Healthcare AccountAdministered business, customer relationship, architecture, implementation, hosting, and support services for Cerner Millennium and McKesson Horizon Clinicals EHR systems across four vendors, a global support team of 150+ members covering tier 1, 2, and 3 functions, and ~40 hospitals. Aligned with Tenet’s Vice President of Clinical Information Systems. Head Count: 8 directs; 150+ in-directs | P&L: $30M USD (support & hosting) and $14M USD (implementation)✔ Managed $324M USD book of business (TCV) with 36 successful go-lives across an enterprise in-patient EHR rollout with an annual P&L of $44M USD across implementation, hosting, and support services.

Tenet Healthcare AccountSpearheaded technical architecture, implementation, and support services to Customer Executive management for Cerner Millennium and McKesson Horizon Clinicals solutions. Governed day-to-day technical maintenance activities, hardware sizing and procurement requests, and system configurations across all domains. Head Count: 3 directs; 30+ in-directs✔ Increased system stability and uptime, and regained executive leadership confidence through better change management, diligence, and communications.

CHS AccountManaged custom development and support teams and all vendor projects. Interfaced with customer OCIO members as accountable service delivery owner, technical advisor, architect, and project manager. Supported business development through research, solution design, and procurement activities. Head Count: 15 directs | Budget: $240K USD✔ Generated $125K USD in upfront program savings, leading to perpetual savings, by creating repeatable processes and designing an innovative, web-based application meta-modeling tool enabling accurate and quick due diligence data collection activities as part of IT and application transitions.

Triad Hospitals AccountLed transition and consolidation of disparate applications and teams across 50 hospitals, to include post-transition steady state support services including enhancements, releases, changes, and projects. Head Count: 8 directs✔ Successfully negotiated contract dispute resulting in $200K USD savings.✔ Authored widely adopted organizational model (roles, responsibilities, functions, competencies, methodologies).

Tenet Healthcare AccountSupervised global team, service levels, development enhancements, bug fixes, and application releases across one of the largest corporate intranet portals (65K users), 40+ hospital consumer web sites, 30+ hospital intranet portals, and 20 custom multi-tier, web-based applications (e.g., CRM) using iterative development methods. Head Count: 12 directs✔ Evolved an offshore application support framework driving $1.5M USD in operational savings.✔ Authored Analyst and Developer-based standard operating procedures that were later adopted across other teams.

Tenet Healthcare AccountDeveloped/supported custom, multi-tier web applications/sites/services utilizing agile methodologies, stringent release practices, and C#, VB, HTML, JavaScript, and XML. Administered 25+ SQL databases. Supported 50+ Wintel servers.

VB 6.0 and VBA developer. Multi-year internship.