• Provided technology advisory services in public, private, government and non-profit sectors, specifically in the Project Management Office (PMO) to implement/upgrade existing software systems, implement/apply best practices to enterprise PMOs and train users in practical use of business practice and technology.• 95% on-time delivery of custom business processes, software training plans and materials to coordinate with implemented procedures and practices for maximum impartation, understanding and efficiency of adoption.• Led software implementation and enhancement projects for over 40 organizations with full success. Such implementations included understanding business drivers and expectations, building consensus with and managing stakeholder relationships to implement, document, and effectively deliver on the approved design.• Coordinated and facilitated customer interactions, strategies, and execution for application of add-ins such as single sign-on (SSO) and Agile systems integrations.• Managed cloud-based PPM environments and infrastructure programs, enhancing overall product adoption and usability across organizational portfolio.

• Designed and developed custom workflow and integration processes with system actions, custom triggers, and notifications• Designed, developed and implemented custom solutions to real world issues from business process and/or system limitations leading to greater adoption and customer success• Developed and/or modified custom and out-of-the-box portlets and Business Objects documents for effective and more efficient reporting• Worked with team members to successfully upgrade Clarity v12.1 environment to Clarity v13.3 in multi-partition system• Worked with team to successfully maintain two separate Clarity systems with partitions, different versions and configurations• Worked with end users and vendor support to troubleshoot and resolve issues, bugs, defects

• Implementation, Configuration, and Customization of CA Clarity for multiple business units within Fiserv• Successfully lead the on-boarding of multiple business units onto single enterprise-standard CA Clarity implementation, including the implementation for the entire Credit Union division from using multiple project management tools to a single, unified PPM solution• Developed customizations to seamlessly integrate CA Clarity into current business models• Worked with project teams to fluidly modify existing business processes to fit enterprise standards • Designed and performed migrations of data from legacy systems into Clarity PPM tool• Defined and developed Clarity custom processes with action items, system actions, notifications and database manipulations using GEL scripting for the enterprise, individual business organizations, and teams• Led and/or performed hardware and software migrations and upgrades for large-scale implementation• Developed and/or modified training materials and successfully led training seminars for multiple business units

• Implementation, Configuration, and Customization of CA Clarity instances for multiple clients• Developed custom solutions to seamlessly integrate CA Clarity into current business models• Designed and performed migrations of data from legacy systems into Clarity• Defined and developed Clarity custom processes with action items, system actions, notifications and database manipulations using GEL scripting• Development of multiple portlets with scope from high executive level to granular visibility• Fully versed in use/function of CA Clarity Studio, Clarity Administration

• Played key role in helping create, implement, and manage SQL-based product database and ASP.NET front end, having previously created, implemented and administrated MS Access-based product database• Assisted with several initial designs and redesigns of retail and wholesale websites, which resulted in wider market reach and increased online sales by 100% over 4 years• Edited and updated websites using multiple languages / file configurations to include HTML, RTML, XML, CSV• Played key role in implementation and maintenance of SalesForce.com CRM tool which increased overall corporate perspective, leading to increased profitability by 25%• Oversaw various IT functions, including administration and support of 1 server cluster and 10 individual servers, Microsoft Exchange Server 2003 administration, network administration and support of 85+ end-user PC/laptop workstations and 3 MAC/Mac Book workstations on Windows network• Manage product photography and image editing with Adobe CS3 to create and store hi-resolution imagery and web-ready imagery (to include product imagery and website-specific graphics) for retail, wholesale, print usage• Direct information management/ marketing/distribution from wholesale company to large internet and big-box retailers

Supervised a squad of 5; duties included postal administration, small-arms inventory, and combat lifesavingEarned various awards for excellent service, achieving rank of Sergeant within 3-1/2 yearsSingle tour of duty in support of Operations Iraqi Freedom/Enduring Freedom in 2003-2004