Nathan Arp Email & Phone Number

San Tan Valley, Arizona, US

New York, NY, US

• Provided technology advisory services in public, private, government and non-profit sectors, specifically in the Project Management Office (PMO) to implement/upgrade existing software systems, implement/apply best.
• 95% on-time delivery of custom business processes, software training plans and materials to coordinate with implemented procedures and practices for maximum impartation, understanding and efficiency of adoption.
• Led software implementation and enhancement projects for over 40 organizations with full success. Such implementations included understanding business drivers and expectations, building consensus with and managing.
• Coordinated and facilitated customer interactions, strategies, and execution for application of add-ins such as single sign-on (SSO) and Agile systems integrations.
• Managed cloud-based PPM environments and infrastructure programs, enhancing overall product adoption and usability across organizational portfolio.

Irving, Texas, US

• Designed and developed custom workflow and integration processes with system actions, custom triggers, and notifications
• Designed, developed and implemented custom solutions to real world issues from business process and/or system limitations leading to greater adoption and customer success
• Developed and/or modified custom and out-of-the-box portlets and Business Objects documents for effective and more efficient reporting
• Worked with team members to successfully upgrade Clarity v12.1 environment to Clarity v13.3 in multi-partition system
• Worked with team to successfully maintain two separate Clarity systems with partitions, different versions and configurations
• Worked with end users and vendor support to troubleshoot and resolve issues, bugs, defects

Milwaukee, Wisconsin, US

• Implementation, Configuration, and Customization of CA Clarity for multiple business units within Fiserv
• Successfully lead the on-boarding of multiple business units onto single enterprise-standard CA Clarity implementation, including the implementation for the entire Credit Union division from using multiple project.
• Developed customizations to seamlessly integrate CA Clarity into current business models
• Worked with project teams to fluidly modify existing business processes to fit enterprise standards
• Designed and performed migrations of data from legacy systems into Clarity PPM tool
• Defined and developed Clarity custom processes with action items, system actions, notifications and database manipulations using GEL scripting for the enterprise, individual business organizations, and teams

• Implementation, Configuration, and Customization of CA Clarity instances for multiple clients
• Developed custom solutions to seamlessly integrate CA Clarity into current business models
• Designed and performed migrations of data from legacy systems into Clarity
• Defined and developed Clarity custom processes with action items, system actions, notifications and database manipulations using GEL scripting
• Development of multiple portlets with scope from high executive level to granular visibility
• Fully versed in use/function of CA Clarity Studio, Clarity Administration

Canton, GA, US

• Played key role in helping create, implement, and manage SQL-based product database and ASP.NET front end, having previously created, implemented and administrated MS Access-based product database
• Assisted with several initial designs and redesigns of retail and wholesale websites, which resulted in wider market reach and increased online sales by 100% over 4 years
• Edited and updated websites using multiple languages / file configurations to include HTML, RTML, XML, CSV
• Played key role in implementation and maintenance of SalesForce.com CRM tool which increased overall corporate perspective, leading to increased profitability by 25%
• Oversaw various IT functions, including administration and support of 1 server cluster and 10 individual servers, Microsoft Exchange Server 2003 administration, network administration and support of 85+ end-user.
• Manage product photography and image editing with Adobe CS3 to create and store hi-resolution imagery and web-ready imagery (to include product imagery and website-specific graphics) for retail, wholesale, print usage

Supervised a squad of 5; duties included postal administration, small-arms inventory, and combat lifesavingEarned various awards for excellent service, achieving rank of Sergeant within 3-1/2 yearsSingle tour of duty in support of Operations Iraqi Freedom/Enduring Freedom in 2003-2004

Bachelor Of Science (Bs), Computer Science

Associate Of Arts, Business Administration