Creating a cohesive End to End Customer Experience for Allstate's Telematics offerings to ensure an Industry Leading Telematics Experience through parntership with a variety of teams (Product Design, UX, Mobile, Technology teams,etc)

• Design and develop billing recommendations for Pay-Per Mile Insurance product• Partner with other AOR’s in gathering information and insight• Research and vet all options and document strengths and weaknesses • Create awareness and gain alignment from senior leadership on approach

• Drive Rate Change Activity to maintain profitability and growth in a variety of products Portfolio valued at $880M in annual premium• Assumed ownership and drove implementation of business projects designed to assist in profitability & growth• Point of contact to lead complex work streams involving competing personalities, objectives, and complex analysis

• Assist in product defects, compliance projects, and regional correspondence for Allstate's Motorcycle, Motor Home, Off-Road Vehicle, Boat and Personal Umbrella Policy portfolio of products• Provides prompt and accurate responses to field inquiries for Motorcycle, Off-Road Vehicle, Motorhome, Trailer and Personal Umbrella products• Lead the revision and implementation of refreshed countrywide agency education• Support for varying business partners to provide knowledge and assistance on an ad hoc basis

• Managed multiple states and products ensuring quality and speed in all Underwriting Guideline Changes• Spearheaded the creation and implementation of process documentation for Underwriting Technicians• Assisted in pricing filing work to updates rates and rules with varying departments of insurance• Actively participated in countrywide project implementation• Created reports on all Underwriting Widgets for the department productivity dashboard

• Guaranteed accurate and quick customer service for all client and underwriting requests• Quoted all new business for both commercial and personal lines• Managed all database changes and declaration page requests• Advocated for customers with all underwriting, billing, and customer service departments within State Farm• Obtained all necessary documentation for new, existing, and reinstated business• Assisted owner in agency and office operational responsibilities

• Planned and promoted all meetings for Converge MidAmerica• Served as VIP handler for top donors and sponsors• Managed exhibit hall promotion among potential sponsors and day-of operations• Directed curriculum development and facilitation for church planters• Tripled donor funds for major annual event over the course of tenure• Recruited and managed over 100 volunteers for all Converge MidAmerica events• Developed and implemented social media strategies resulting in triple the followers on Twitter and double the endorsements on Facebook• Wrote and designed electronic and print versions of member newsletter, including a digital overhaul of the online distribution • Served as ghostwriter and event manager for executives• Managed association’s contact management system• Established welcome strategy for all new members to our association Licenses Acquired: Public Notary Commissioned through October 31, 2015

Working in the Stewardship ministries department to ensure that donations go to the proper missionaries Working on enhancing donor relationsMajor Donor AdministrationProviding written pieces for seasonal appeals

Responsible for recruitment correspondence with potential students in Michigan, Ohio, and North and South Carolina using Constant Contact, an e-mail recruitment website.Compiled a Blog of my experience at Taylor University, blog featured on the Taylor University website

Outsourced to complete a public relations campaign for Taylor University Human ResourcesAnalyzed the needs of the departmentWorked with a team of five students in addressing interpersonal issues within the teamRan focus groups consisting of current Taylor faculty and staffWrote and created a communication manual for the Human Resources Staff

Assembled media kits for Tyndale's new product releasesAided four publicists with projectsComplied a portfolio that includes media kits, press releases, cover letters, and promotional materialsResearched target markets and created strategic mailing packagesAssisted in the Promoting of A Quiet Strength By: Tony Dungy, a New York Times Bestseller