+ Tech PM for Adobe Experience Manager Assets (digital asset management platform) & Percolate (content management platform) for the Global Demand Center at Microsoft.+ Perform system admin duties for both platforms including metadata management, data structure, data migration, access management, reporting and analysis.+ Coordinate escalation process between end-users and engineering teams to ensure issues are captured, escalated, and resolved in a timely manner.+ Create and maintain backlog to ensure system bugs & net-new features are captured accurately and prioritized with business and engineering teams to sync with sprint cycles.+ Create technical training documentation for Adobe Assets & Percolate for our GDC end-users, system admins and power users.+ Collaborate with stakeholders to maintain full visibility of the project road-map and potential roadblocks.

+ Tech PM for Adobe Experience Manager Assets (digital asset management platform) & Percolate (content management platform) for the Global Demand Center at Microsoft.+ Perform system admin duties for both platforms including metadata management, data structure, data migration, access management, reporting and analysis.+ Coordinate escalation process between end-users and engineering teams to ensure issues are captured, escalated, and resolved in a timely manner.+ Create and maintain backlog to ensure system bugs & net-new features are captured accurately and prioritized with business and engineering teams to sync with sprint cycles.+ Create technical training documentation for Adobe Assets & Percolate for our GDC end-users, system admins and power users.+ Collaborate with stakeholders to maintain full visibility of the project road-map and potential roadblocks.

+ Provide email marketing execution & strategic program management support for the U.S. Marketing & Operations Group (Enterprise & Industry) at Microsoft+ Collaborate with various internal and external teams for campaign planning and production, including but not limited to campaign strategy, content creation, automation configuration, quality assurance and testing+ Manage stakeholder relationships and communication, maintaining a high level of transparency and accountability+ Oversee the Workback and landing schedule for all campaigns across applicable business priorities and segments+ Coordinate weekly status updates with our client, stakeholders, and engineering teams to ensure campaign delivery according to established SLAs+ Utilize various marketing systems and tools to plan, execute, and report on campaigns—including but not limiting to Marketo, ExactTarget, Excel, PowerPoint and SharePoint

+ Served as the Lead Test Engineer for the Microsoft CloudDAM team--a cloud based, enterprise digital asset management (DAM) service for marketing teams to effectively manage the assets produced within their teams, share with internal and external stakeholders, and distribute through their marketing channels.+ Coordinated with marketing team’s stakeholders to identify, prioritize and resolve backlog items regarding their CloudDAM instance, ranging from new feature requests to system bugs.+ Performed audits of all CloudDAM instances to ensure optimal application functionality, security compliance, and system availability.+ Provided newly onboarded and existing stakeholders with data ingress expertise, including but not limited to asset and metadata preparation for a smooth migration experience+ Train internal support team when new marketing team instances are launched, while also providing ongoing subject matter expertise support for escalation purposes

+ Project Manager for a globally used Microsoft SharePoint environment.+ Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.+ Drove market research and built early-feature prototypes using wireframes and mock-up tools.+ Led communication with stakeholders regarding product goals and progress made.+ Managed multiple internal and external SharePoint site collections, which include metadata management tasks, design and structural guideline enforcement, and unique permissions management to improve performance and consistency to our customers.+ Produced and maintained technical documentation suitable for developers, business stakeholders, and customers.

+ Supported over 215 end users with Information Technology issues+ Maintained integrity of over 10 classified systems by applying Information Assurance practices to both hardware and software inventory+ Managed two other technicians within the Information Technology department, guiding them to promotion at their earliest eligibility.+ Successfully transported, installed, and maintained over 100 pieces of information technology equipment during two six-month transoceanic relocations.

+ Administered IT Service Management Solution Program (Remedy) to 100% accuracy to fulfill customer needs.+ Team-leader for Google support server, providing planning and execution of solutions for our customers.+ Recognized for trustworthiness, reliability, and integrity as evidenced by the awarding of a Department of Defense Top Secret security clearance based upon a thorough background investigation.+ Recipient of the Junior Sailor of the Quarter award & Joint Service Achievement Medal in recognition of my outstanding work within my command and in support of my community