• Providing frontline support and resolving technical inquiries regarding billing, accounts and CPE issues via inbound/outbound calls and emails.• Working with NBNco to troubleshoot issues with end user’s NTD through tickets and phone calls.• Liaising with team members across various departments to figure out solutions for end user problems and escalating issues when necessary.• Meeting KPIs and SLAs across calls and ticketing systems while trying to improve them every month.• Providing internal feedback on workplace systems and policies where I can see possible improvements.

Awesome company, awesome people. Only interned here for a few months but felt like a learnt a years worth of knowledge. Learning all things Azure, Windows and basic troubleshooting. Clive and Thiago are great people and easy to get along with. Will be forever grateful for helping me get started in IT.

• Managing and updating clientele database.• Prospecting links and link building for clients.• Researching and analysing data in corresponding fields• Communicating with manager/staff through collaboration tools while working remotely.• Setting daily individual KPIs and achieving them.

• Handling and resolving customer enquiries/complaints over the phone and face-to-face.• Providing customers with a pleasant, welcoming experience. • Assistance in helping customers understand products and being attentive to their needs.• Assist team members to solve a wide range of issues.• Reliably taking direction from store managers.

Website that sold game servers.• Setting up wordpress website with integrated billing system.• Handling customer enquiries.