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•Effective advocate of best practices & tailored, fit-for-purpose strategies•Experienced consultant with proven results in strategy implementation & process improvement•GMAT 720 - 94th percentile•Wonderlic - 99th percentile
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Customer Success ManagerHubsyncNashville, Tn, Us
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Project ManagerHubsync Oct 2024 - PresentNashville Metropolitan AreaCustomer Success
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Enterprise Customer Success ManagerAspire Software Oct 2021 - Oct 2024Nashville Metropolitan Area•Managed the Aspire relationship by serving as business analyst & trusted advisor for over 40 landscape companies (over $6 mm total ARR)•Consulted Platinum & Enterprise clients on optimally using & leveraging the Aspire business management software•Improved department practices; created strategy & training content; presented webinars to clients•Collaborated with Aspire Product & Development teams and Aspire clients to create the highest value software enhancements & product roadmap -
Senior Customer Success ManagerSalesrabbit, Inc. Apr 2021 - Aug 2021Salt Lake City Metropolitan Area•Managed the SalesRabbit software partnership with over 100 clients (over $1.2 mm total ARR)•Owned full account lifecycle, including onboarding, adoption, renewal & expansion•Improved processes for configuration, implementation & consulting•Facilitated API integrations using Zapier, Tray & APIs -
Senior Customer Success Manager, National AccountsDealersocket Aug 2019 - Aug 2020Salt Lake City Metropolitan Area•Achieved 100% retention of $2 mm ARR through proactive consulting of key accounts in Phoenix & Seattle•Created official Best Practices Guides for Reporting, Marketing & Configuration Strategy, published companywide to 1000+ employees and to 7000+ clients in the US & Canada•Designed and delivered regular reports and weekly insights to clients leading to 50% increased product adoption & 100% increase in client satisfaction•Received Best Vendor and Best Communication Awards from clients by improving communication processes between DealerSocket and client management, now accepted as company best practice -
Senior Customer Success ManagerDealersocket Jul 2018 - Jul 2019Washington, District Of Columbia, United States•Increased retention from 80% to 95% for territory of $1.6 mm ARR by re-establishing DealerSocket as trusted advisor/partner to 45 client accounts in Maryland, Virginia & Delaware•Expanded territory 33% by securing $400k ARR in new contracts through professional communication, client rapport building, and engaging company team members•Redefined methods for consulting and communicating with clients; trusted with sensitive information and included in special client projects
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Implementation ManagerDealersocket Jan 2017 - Jun 2018Washington, District Of Columbia, United States•Improved software and process adoption and client satisfaction by 50% at a large auto group by executing a strategic consultative project, now accepted as best practice for onboarding large group clients•Led implementation teams of 2-10 consultants in weekly onsite or remote consultations for clients throughout the US & Canada (including in Montreal & Quebec City using French skills)•Developed innovative methods and processes for implementation and training through collaboration with company departments and client teams that have since been adopted as department best practices
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Customer Success ManagerDealersocket Jul 2014 - Dec 2016New York, New York, United States•Managed NYC dealer client accounts ($1.3 mm ARR), while performing twice monthly implementations for new clients throughout the US & Canada (including in Montreal using French language skills)•Innovated new group client integration process, leading to increased level of initial product and process adoption and group contract extension •Awarded top territory choice after completing 16-week new employee training in only 9 weeks by demonstrating product and industry knowledge, initiative in working with clients, & trustworthiness
Nathan Hansen Skills
Nathan Hansen Education Details
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Organisational Effectiveness -
Economics
Frequently Asked Questions about Nathan Hansen
What company does Nathan Hansen work for?
Nathan Hansen works for Hubsync
What is Nathan Hansen's role at the current company?
Nathan Hansen's current role is Customer Success Manager.
What is Nathan Hansen's email address?
Nathan Hansen's email address is nh****@****ket.com
What is Nathan Hansen's direct phone number?
Nathan Hansen's direct phone number is +192928*****
What schools did Nathan Hansen attend?
Nathan Hansen attended Saïd Business School, University Of Oxford, Brigham Young University.
What are some of Nathan Hansen's interests?
Nathan Hansen has interest in Children, Economic Empowerment, Traveling, Education, Reading, Economics, Finance, Running, Arts And Culture, Learning Languages.
What skills is Nathan Hansen known for?
Nathan Hansen has skills like Salesforce.com, Strategic Consulting, Time Management, Technical Training, Employee Training, Technical Presentations, Product Knowledge, Strategic Planning, Teamwork, Business Development, Building Relationships, Account Management.
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