Nathan Hansen Email & Phone Number

Nashville, TN, US

Nashville Metropolitan Area

Customer Success

Nashville Metropolitan Area

• Managed the Aspire relationship by serving as business analyst & trusted advisor for over 40 landscape companies (over $6 mm total ARR)
• Consulted Platinum & Enterprise clients on optimally using & leveraging the Aspire business management software
• Improved department practices; created strategy & training content; presented webinars to clients
• Collaborated with Aspire Product & Development teams and Aspire clients to create the highest value software enhancements & product roadmap

Salt Lake City Metropolitan Area

• Managed the SalesRabbit software partnership with over 100 clients (over $1.2 mm total ARR)
• Owned full account lifecycle, including onboarding, adoption, renewal & expansion
• Improved processes for configuration, implementation & consulting
• Facilitated API integrations using Zapier, Tray & APIs

Salt Lake City Metropolitan Area

• Achieved 100% retention of $2 mm ARR through proactive consulting of key accounts in Phoenix & Seattle
• Created official Best Practices Guides for Reporting, Marketing & Configuration Strategy, published companywide to 1000+ employees and to 7000+ clients in the US & Canada
• Designed and delivered regular reports and weekly insights to clients leading to 50% increased product adoption & 100% increase in client satisfaction
• Received Best Vendor and Best Communication Awards from clients by improving communication processes between DealerSocket and client management, now accepted as company best practice

Washington, District Of Columbia, United States

• Increased retention from 80% to 95% for territory of $1.6 mm ARR by re-establishing DealerSocket as trusted advisor/partner to 45 client accounts in Maryland, Virginia & Delaware
• Expanded territory 33% by securing $400k ARR in new contracts through professional communication, client rapport building, and engaging company team members
• Redefined methods for consulting and communicating with clients; trusted with sensitive information and included in special client projects

Washington, District Of Columbia, United States

• Improved software and process adoption and client satisfaction by 50% at a large auto group by executing a strategic consultative project, now accepted as best practice for onboarding large group clients
• Led implementation teams of 2-10 consultants in weekly onsite or remote consultations for clients throughout the US & Canada (including in Montreal & Quebec City using French skills)
• Developed innovative methods and processes for implementation and training through collaboration with company departments and client teams that have since been adopted as department best practices

New York, New York, United States

• Managed NYC dealer client accounts ($1.3 mm ARR), while performing twice monthly implementations for new clients throughout the US & Canada (including in Montreal using French language skills)
• Innovated new group client integration process, leading to increased level of initial product and process adoption and group contract extension
• Awarded top territory choice after completing 16-week new employee training in only 9 weeks by demonstrating product and industry knowledge, initiative in working with clients, & trustworthiness

Strategic Alignment Programme, Organisational Effectiveness

Module 1: The importance of strategic alignment Module 2: The purpose-led enterprise Module 3: Crafting a winning business strategy Module.

Bachelor Of Arts, Economics

GMAT 720 - 94th percentile MBA Presidential Scholarship BYU Undergraduate Scholarship Air Force ROTC Scholarship French Club