Nathan Bilodeau Email & Phone Number

New England

Premier Technology Integration SpecialistsCoalescenttechnologiesllc.com

Westborough, MA

Provide white glove support to executive and senior staff for BJs' Wholsale Club corporate office. Manage and advise on all of BJs’ expanding audio/visual related projects, broadcasts, recorded training and live events. Serve as a single point of contact for critical issues through resolution. Develop and maintain vendor relations for our conference room.

Creation and maintenance of customer service request documentation through resolution. Installation/upgrading, configuration, troubleshooting and support of various Windows operating systems and compatible software applications within an NT/W2K/XP Domain TCP/IP networking environment. Advanced troubleshooting and support for BlackBerry, PDA and Laptops..

Senior Desktop Support Specialist responsible for supporting 450+ users for a busy law firm in Newton and Needham. Duties include: Supervise and coordinate the Helpdesk department and its personnel comprised of 4 technicians. Deploy and administer of VMware server 2003 infrastructure and the VDI network for new branch office. Implemented and maintain.

Duties included the routing and termination of electrical harnesses and pneumatic lines from blueprints and procedures within a PC board printing machine. Responsible for the installation of critical systems such as the Vision Gantry (optics) and the Print head Gantry, involving calibrations within.003 of an inch. Performed computerized testing using.

Responsible for the assembly, wiring and imaging of custom PC's and blade servers to customers specifications.

Started as a helper assisting with the installation of Gas Fireplaces, Mantles and Surrounds. Promoted to Lead Installer after obtaining my Gas certification and was given my own truck and helper to perform installs. Worked with no direct supervision.

Worked as a team to install high-end home theater systems in customer's homes. Installed whole house audio and data systems. Performed numerous installs and repairs independently, some travel.

Assisted in the design of a prototype mobile wireless advertising product. Responsible for the build, wiring and de-bugging of the prototype, which involved several complete tear downs and revisions per engineers' specifications.

Responsible for the eval/repair of the 941/951 marine GPS navigational system down to the component level. Spoke with customers to give estimates and gather more information about problems they were experiencing. Fielded tech support calls when call volume was heavy regarding software interfaces, installation and general operation questions. Created a unit.

Master Certificate

Certificate Of Electronics

Education record