Nathan Bilodeau Email & Phone Number

New England

Premier Technology Integration SpecialistsCoalescenttechnologiesllc.com

Westborough, Ma

Provide white glove support to executive and senior staff for BJs' Wholsale Club corporate office. Manage and advise on all of BJs’ expanding audio/visual related projects, broadcasts, recorded training and live events. Serve as a single point of contact for critical issues through resolution. Develop and maintain vendor relations for our conference room and broadcast needs. Triage and resolve incoming support escalations within an Office 365, Intune environment. Work as a team to support all infrastructure initiatives for the BJs home office, traveling team members, and over 230 member clubs and Distribution Centers.

Creation and maintenance of customer service request documentation through resolution. Installation/upgrading, configuration, troubleshooting and support of various Windows operating systems and compatible software applications within an NT/W2K/XP Domain TCP/IP networking environment. Advanced troubleshooting and support for BlackBerry, PDA and Laptops. Advanced troubleshooting and support for VPN dial-up connectivity under various Windows operating systems including NT. 2000 & XP. Advanced troubleshooting and support for NFS file and print services within a TCP/IP network environment. Advanced troubleshooting and support for HP LaserJet printers within an Active Directory Domain TCP/IP networking environment. Expert level support of the Microsoft Office suite of applications. Expert level support of Exchange/Outlook E-Mail clients. Participation in assigned cross functional IS projects. Member of On-Call rotation.

Senior Desktop Support Specialist responsible for supporting 450+ users for a busy law firm in Newton and Needham. Duties include: Supervise and coordinate the Helpdesk department and its personnel comprised of 4 technicians. Deploy and administer of VMware server 2003 infrastructure and the VDI network for new branch office. Implemented and maintain Shoretel “PoE” telephone system. Create new users, groups, distribution lists and delegation of rights in MS Exchange and Active Directory. Troubleshoot PC hardware/software and network connectivity issues. Previously responsible for the deployment and maintenance of the “VoIP” Avaya Phone system and its users.

Duties included the routing and termination of electrical harnesses and pneumatic lines from blueprints and procedures within a PC board printing machine. Responsible for the installation of critical systems such as the Vision Gantry (optics) and the Print head Gantry, involving calibrations within .003 of an inch. Performed computerized testing using BenchMark software

Responsible for the assembly, wiring and imaging of custom PC's and blade servers to customers specifications.

Started as a helper assisting with the installation of Gas Fireplaces, Mantles and Surrounds. Promoted to Lead Installer after obtaining my Gas certification and was given my own truck and helper to perform installs. Worked with no direct supervision.

Worked as a team to install high-end home theater systems in customer's homes. Installed whole house audio and data systems. Performed numerous installs and repairs independently, some travel.

Assisted in the design of a prototype mobile wireless advertising product. Responsible for the build, wiring and de-bugging of the prototype, which involved several complete tear downs and revisions per engineers' specifications.

Responsible for the eval/repair of the 941/951 marine GPS navigational system down to the component level. Spoke with customers to give estimates and gather more information about problems they were experiencing. Fielded tech support calls when call volume was heavy regarding software interfaces, installation and general operation questions. Created a unit history database to better show re-occurring problems and/or sub-standard parts and manufacturing flaws. Wrote several corrective action requests to help reduce the number of manufacturing and field failures. Designed several test jigs to more efficiently test incoming units and to verify the soundness of my repairs.

Master Certificate

Certificate Of Electronics

Education record