Nathan Birkett Email & Phone Number

The Hague, South Holland, NL

• I facilitate the interaction between all BU security personnel to promote and receive feedback on Global VM processes and expectations. Creates solid working relations with BU security designee’s and facilitates.
• Works directly with both the BU’s and Global on VM areas
• Helps drive report creation and advancement of understanding of current VM situation
• Assist with and follow through on enhancement requests for VR or overall Global VM project
• Assist with troubleshooting and teaching Service Now VR module with BU’s
• Works closely with all teams to communicate and distribute Global objectives

The Hague, South Holland, NL

• Trained and Managed a team of 6 for vulnerability management
• Supports the entire environments vulnerability management and remediation plan
• Utilized Tanium and Insight to review and remediate vulnerabilities
• Perform Risk and Application assessments
• Assist end users with submitting security exceptions.
• Works with other departments to improve Information security

• Provide application management for desktop and citrix related applications for Aegon/Transamerica
• Manage application portfolios
• Gather business and technical requirements for new and existing applications
• Coordinate application user acceptance testing
• Manage divisional relationships
• Coordinate application deployments

• Completed installation, configuration, general maintenance, testing, and troubleshot over 100+ Desktops/Laptops.
• Diagnosed and resolved 50+ customer related hardware/software issues utilizing a ticketing system.
• Tracked and documented all system changes, problems, issues, and work tasks.
• Collaborated with a team of 4 techs for projects involving moves/upgrades of IT equipment for customers.
• Conducted asset management by monitoring inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history.
• Ensured security and performance protocols were enforced on all deployed devices.

Atlanta, GA, US

-Maintenance of core Desktop infrastructure applications and systems (SCCM, App-Portal, GPO Administration, Software packages)-Lead collaboration with first/second level teams, 3rd party, and vendor support teams, to resolve complex, cross functional issues with little to no guidance.-Installation and troubleshooting of desktop applications -Troubleshoot.

Seattle, Washington, US

Cedar Rapids IA- Provide first line support for all information technology issues and problems.- Performs hands-on fixes at the desktop level, including Install/configure and support desktop hardware/software and peripheral components.- Act as liaison between end users and tier 3 support team.- Own and manage issue through resolution, working with end.

Armonk, New York, NY, US

Dubuque, Iowa AreaWindows Server Administrator tasked to solve computer issues timely and reduce production downtime by completing:o Server builds and decommissions.o Patches / security violation remediations.o Noncompliance remediations.* Remediated space and access issues by clearing space on hard drives and/or increasing hard drive space and performing.

Dubuque, Iowa AreaManual laborer* Press operator, warehouse worker, security, and general laborer

• Dubuque, Iowa AreaResponsible for computer troubleshooting including repairs, updates, and reports.
• Ensured business continuity for computer hardware and software by:o Managing computer recycling program.o Formatting computers.o Determining which computers needed to be recycled.o Installing fresh copy of Operating.

Arlington, Virginia, US

FIRE SUPPORT SPECIALIST: Communication/Reports/Presentations/TECHNOLOGY  Prepare complex reports for Military Companies and Officials. Design and deliver series of classes to prepare soldiers to call in artillery support. Conduct small-group sessions on First-aid, and Field Support. Communicate Fire Support concepts to soldiers using layman’s terms to.

Bachelor Of Science (B.S.), Computer/Information Technology Administration And Management

Eqf Level 5, Organizational Leadership

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