Nathan Carlton

Nathan Carlton Email and Phone Number

Senior Product Manager @ Reach
Minneapolis, MN, US
Nathan Carlton's Location
Minneapolis, Minnesota, United States, United States
Nathan Carlton's Contact Details

Nathan Carlton work email

Nathan Carlton personal email

About Nathan Carlton

At Digital River, my journey has evolved from driving operational excellence to leading the charge in AI-powered commerce innovation. My passion lies in harnessing the potential of machine learning and data analytics to build smarter, more resilient cloud commerce platforms. Whether it's ensuring seamless performance during high-traffic events or pioneering predictive AI systems that safeguard transactional integrity, I thrive on solving complex challenges through collaboration.With a deep foundation in client operations and technical product management, I’ve brought together cross-functional teams to create AI-driven solutions that not only boost business outcomes but also adhere to responsible, ethical AI practices. From launching machine learning services that enhance credit card authorization rates to developing tools that predict client behavior months in advance, I focus on delivering tangible results that align with long-term business strategies.What drives me is the opportunity to translate intricate technical problems into clear, actionable solutions that fuel growth. I believe in the power of AI to transform commerce, and I’m committed to ensuring that innovation happens responsibly—balancing cutting-edge technology with the need for transparency and trust.Key Skills:AI/ML: Generative AI, Predictive Modeling, Explainable AI, Anomaly DetectionProduct Management: Strategy, Roadmaps, Cross-functional Leadership, Customer-Centric InnovationTechnical Expertise: API Optimization, Cloud Platforms (AWS, Google Cloud), Data AnalyticsLeadership: Agile, Scrum, Ethical AI Decision-Making, Stakeholder Communication

Nathan Carlton's Current Company Details
Reach

Reach

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Senior Product Manager
Minneapolis, MN, US
Website:
digitalriver.com
Employees:
966
Nathan Carlton Work Experience Details
  • Reach
    Senior Product Manager
    Reach
    Minneapolis, Mn, Us
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  • Digital River
    Sr. Technical Product Manager, Ai
    Digital River Feb 2024 - Present
    Minneapolis, Minnesota, United States
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  • Digital River
    Principal Client Operations Specialist
    Digital River Oct 2016 - Feb 2024
    Minnetonka, Minnesota, United States
    Welcome to Operations. Witness an ever-changing flow of production events presenting innumerable avenues for investigation, research and results. We work cross-functionally to plan for large and mid-sized events so they "go live" with a high likelihood of success, identifying and managing risks along the way.We also help develop short term, mid term and long term mitigation tactics and remediation strategies for issues impacting live shoppers "right now." Sometimes our mission includes uncovering and recovering "missing" revenue; other times we prevent potential revenue loss.Follow me around the office for a week and you'll see multiple interactions with brilliant Engineers, Developers, Architects, Project Managers, People With Doors (C Level), IT Ops Admins, DBAs, Fulfillment Ops and Logistics Teams; plus Payments, Web Development, Integrations and APIs, Security, Catalog, Reporting, Monitoring, Product, SAP and Tax system Owners, Account and Sales and Client Representatives... and more. Really.I learn something every day. Mainly I've learned that there is always more to learn.My motto, borrowed from Tim Gunn: "Make It Work!"Primary skills include: problem solving, systems analysis and asking the right question at the right time.
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  • Digital River
    Technical Operations Manager
    Digital River Apr 2011 - Oct 2016
    WORK OVERVIEWTechnical Operations Management for global online stores.• Millions of store visitors per day• Multiple language, multiple currency localization (30 locales)• Multiple payment methods including Yandex, PayPal, eWallet, ClickandBuy, Online Banking, Inicis, Konbini and Credit CardPlanning, scoping and helping deliver technical solutions. Working with sales and strategic marketing, product feature and web development, integration services and API teams, UNIX, IT, networking and security and all levels of operational support and incident triage.Previously worked on several highly visible accounts in the Quality Assurance Department -- including Microsoft, Adobe, Autodesk, H&R Block, HP, Kaspersky, Philips, Roxio, SAP / Business Objects, Taxcut, Trend, VMware, Western Digital and Winamp.ACHIEVEMENTS• Coordinated North American Fulfillment cutover (Packaged Goods) for Electronic Arts Origin web stores• Managed web service upgrades for critical APIs to increase security• Diagnosed issues with XML file creation and transport via FTP, HTTPS, VPN and other transport methods, including log file analysis via SQL• Triaged email blocking problems in various counties where legitimate order confirmation emails had been denied by security protocols from mail provider networks
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  • Digital River
    Senior Quality Assurance Analyst
    Digital River Jul 2008 - May 2011
    Minnetonka, Mn
    Writing and executing test scripts for online stores during high-visibility product rollouts and marketing promotions. Top clients include Adobe, Microsoft (store.microsoft.com), Autodesk (http://store.autodesk.com), H&R Block, HP, Kaspersky, Philips, SAP / Business Objects, Taxcut, Trend Micro, VMware, Western Digital. Test organization and planning. B2B, B2C, cloud commerce. Extensive use of HP Quality Center to plan cycles and releases during new store launches.• Led testing teams during pivotal software releases (including scheduling, risk assessment & change management) • Trained team members in Technical Support & new QA hires• Created extensive training Wiki used by in-house and contract employees for testing & knowledge research
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  • Intuitive
    Recording Engineer
    Intuitive Mar 2008 - Jul 2008
    Recording Engineering, Audio Editing, Working with Voice-Over Talent, Transcription, Production Assistant, Mastering, Sweetening, Sound to Image sync, Sound Gathering, Audio file preparation and delivery
  • Makemusic, Inc.
    Quality Assurance Engineer
    Makemusic, Inc. Mar 2006 - Feb 2008
    Lead SmartMusic® and SmartMusic Impact™ Quality Assurance Engineer (2005-2008) * Created test procedures for manual testing and automation* Performed risk assessment and risk analysis * Wrote and executed security testing for a subscription-based e-commerce application (7 person QA team)* Developed test plans, use cases and test cases for dozens of features in both standalone and web-based applications by reviewing functional and technical specifications* Created software application mock-ups, graphic design and interface solutions that drove teacher / student user-centered design for standards-based music education products* Demonstrated mock-ups to stakeholders and explained usability concepts* Worked in an agile environment (standing-only scrums, 1-3 week sprints, burn-down charts, working software, retrospective, backlog)* Quickly grasped system design and identified necessary testing opportunities
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  • Makemusic
    Qa Technician
    Makemusic Feb 2005 - Feb 2006
    • Designed user interface solutions to improve consistency & usability (including graphics) for a teaching system with over 160k subscribers• Planned development, R&D and software releases with two international partner companies based out of France & a hardware product (a microphone) based out of Singapore• Reduced critical testing time from 3 weeks to 3 days• Performed manual testing of web applications and e-commerce sites which included regression tests and results documentation• Consulted on usability and design issues• Interfaced directly with management to understand requirements and interpret use cases• Conducted usability studies with dozens of end-users• Wrote thousands of defect reports, hundreds of which were "showstoppers” (across 8 years of employment with various positions)• Responsible for ensuring web application browser compatibility (Apple Macintosh and Microsoft Windows)
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  • Makemusic
    Qa Tester
    Makemusic Feb 2002 - Feb 2005
    * Liaison for cross-team communication between QA, business systems, content development, marketing, customer support, other internal departments and international partners* Built Macintosh application installers using MindVision VISE* Contributed to and adhered to QA best practices, strategy and methodology* Delivered status updates to management and stakeholders regularly, escalating scheduling issues and identifying potential risk areas prior to project completion* Collaborated on and reviewed proposed feature designs with developers and management* Interpreted vague user requirements and created appropriate testing solutions* Worked on standards-based software in a post-No Child Left Behind (NCLB) educational environment* Responsible for testing standalone and web-based applications for compatibility on multiple operating systems (Macintosh & Windows)* Built and tested cross-platform CDs; used shared data on the disc for the Windows and Macintosh installers
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  • Makemusic
    Technical Support
    Makemusic Mar 2000 - Feb 2002
    * Excellent written and verbal communication skills including the ability to communicate with both technical and non-technical audiences* Recognized leader in customer contact volume (averaging 3,000 customer contacts per month; 750 per week; 150 per day; 18.75 per hour; 3.2 per minute)* Regularly edited Windows and Macintosh registry settings and reset systems to "virgin" state for installer and subscription testing* Mentored team to improve morale* Strong attention to detail
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  • Onethirty Recordings
    Producer
    Onethirty Recordings Jan 2005 - Sep 2007
    The 'Houn Rockers EP* Down Together - Jevne & Spur - Spurfect Mix (Spur) - Mixy Mix (Jevne)* Something Inside - Jevne & Spur - Spur of the Moment Mix (Spur) - Funky Fingers Mix (Jevne)Funklamentary - Spur - Original Mix (Spur) - Spunklafur 'Down2Business' Mix - Spur - Onethirty Remix (Jevne) - Play The Bass Mix (Jevne)Soul It As Funk - Aaron Roberts - Original Mix (Aaron Roberts) - Dub Remix (Scud Bloom) - Velcro Bonus Remix (Scud Bloom) - Take The Ride Remix (Jevne) - Spur Remix (Spur)
  • University Of Minnesota Medical Center, Fairview
    Executive Assistant
    University Of Minnesota Medical Center, Fairview Feb 1999 - Feb 2000
    Supported staff of 35 Blood and Marrow Transplant (BMT) nurses
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  • Intuitive
    Audio Engineer And Editor
    Intuitive Feb 1998 - Feb 1999
    Recorded and edited audio and voice-over material for interactive multimedia at high-end recording studiohttp://intuaudio.com

Nathan Carlton Skills

E Commerce Xml Web Services Sql Cloud Computing Project Management Integration Software Documentation Sdlc Saas Music Production Web Analytics Agile Methodologies Web Development Technical Analysis Product Development Unix Visio Project Coordination Digital Asset Management Macintosh Applications Global Operations It Operations System Monitoring Xslt Client Liaison Risk Based Testing Project Delivery Content Management Sales Operations Scrum Software Development Life Cycle Cloud Commerce Logistics Relational Databases Performance Dashboards Risk Assessment Incident Management Html Software As A Service Ddos Mitigation Issue Resolution Ip Geolocation Software Quality Assurance Mail Server Digital Rights

Nathan Carlton Education Details

Frequently Asked Questions about Nathan Carlton

What company does Nathan Carlton work for?

Nathan Carlton works for Reach

What is Nathan Carlton's role at the current company?

Nathan Carlton's current role is Senior Product Manager.

What is Nathan Carlton's email address?

Nathan Carlton's email address is na****@****ail.com

What is Nathan Carlton's direct phone number?

Nathan Carlton's direct phone number is +195222*****

What schools did Nathan Carlton attend?

Nathan Carlton attended Bard College, Perpich Center For Arts Education, Washington Jr. High.

What are some of Nathan Carlton's interests?

Nathan Carlton has interest in Technology, Digidesign, Sci Fi, Dance, Opera, Music, Recording, Theater.

What skills is Nathan Carlton known for?

Nathan Carlton has skills like E Commerce, Xml, Web Services, Sql, Cloud Computing, Project Management, Integration, Software Documentation, Sdlc, Saas, Music Production, Web Analytics.

Who are Nathan Carlton's colleagues?

Nathan Carlton's colleagues are Sukhdev Singh, Dusty Braun, Jason Gustafson, Joel Lovrencevic, Brittany Eichten, Chris Snider, Noah Simpson.

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