Product Operations Manager
Vancouver, British Columbia, Ca
• Designed quarterly process for empowered product teams to align with leaders on OKRs, KPIs, roadmap, and prioritization decisions, breaking down silos across product development• Modernized SaaS sales analytics and performance tracking connecting Salesforce with other data sources to deliver business intelligence insights, quantitative metrics, and data-driven decision making • Implemented framework for product prioritization by socializing and driving buy-in from global managing directors and stakeholders• Redesigned the primary channel to communication product prioritization, roadmap, and GTM enablement with global sales, CX and CSM functions to become more targeted, responsive and transparent