· Supporting all departments when needed by jumping in to help TMs in the FOH or BOH, covering TM breaks or helping during peak hours· Gracefully but firmly ensuring WFM Global Policies are followed by TMs, visitors and customers, as necessary· Interacting with and aiding customers to ensure a wonderful visit to the store and, through exceptional customer service, resolving any conflicts or complaints that arise· Troubleshooting software and hardware issues and placing work orders… Show more · Supporting all departments when needed by jumping in to help TMs in the FOH or BOH, covering TM breaks or helping during peak hours· Gracefully but firmly ensuring WFM Global Policies are followed by TMs, visitors and customers, as necessary· Interacting with and aiding customers to ensure a wonderful visit to the store and, through exceptional customer service, resolving any conflicts or complaints that arise· Troubleshooting software and hardware issues and placing work orders for assets in the store as needed· Completing Scorecards to aid departments in following SOP, sharing comments with leadership to highlight opportunities for improvement and create actionable plans· Supporting Whole Foods on Amazon via synthesized reviews of store-wide reports and mapping products for Alexa and the Amazon app on a regular schedule· Ensuring products are appropriately and effectively merchandised and presented on a daily basis as well as according bi-weekly Regional directives· Aiding all departments in merchandising products via planning, execution, and maintenance· Collaborating with each departments’ leadership to ensure compliance with local government and WFM Global Food Safety standards· Accompanying the Health Department inspector and third party auditors when they arrive to field questions, correct misunderstandings and explain TM practices when necessary, and ensure a smooth execution of the audit; Collaborating with leadership to produce corrective action plans for departments after inspections· Collaborating with TMs and leadership to ensure all Product Recalls are addressed and executed in a timely manner· Managing daily necessary tasks throughout the store, checking in with TMs to ensure or assign the completion of tasks· Ensuring each department has completed their closing tasks, cleaned their areas, and set the opening shift up for success· Executing various projects as assigned and being of general assistance to the STL and ASTL Show less

• Fulfilling orders for Amazon Prime customers in a timely manner while ensuring food safety guidelines are maintained for the department and each individual order• Planning shopping routes for optimal time management to ensure a high metric of Units Per Hour is maintained • Interacting with Team Members and Team Leaders from other departments to determine whether missing items are out of stock in order to maintain a low Item Not Found metric• Daily inventory tracking across… Show more • Fulfilling orders for Amazon Prime customers in a timely manner while ensuring food safety guidelines are maintained for the department and each individual order• Planning shopping routes for optimal time management to ensure a high metric of Units Per Hour is maintained • Interacting with Team Members and Team Leaders from other departments to determine whether missing items are out of stock in order to maintain a low Item Not Found metric• Daily inventory tracking across departments to ensure online offerings reflect available products in real time• Assisting in the onboarding and Training process for incoming Team Members• Attending new training seminars to pass along new and updated policies and procedures to other Team Members Show less

• Sample roasting coffees to explore flavor profiles in order to carefully choose which importers with whom to collaborate• Interacting and corresponding with importers to request samples, provide feedback, and purchase coffees• Profile roasting single origin coffees to understand the range of tasting notes, body, and acidity and to dial in a roast to best showcase the origin of the bean and the work of the farmers• Fine tuning roasting curves after identifying a development time in… Show more • Sample roasting coffees to explore flavor profiles in order to carefully choose which importers with whom to collaborate• Interacting and corresponding with importers to request samples, provide feedback, and purchase coffees• Profile roasting single origin coffees to understand the range of tasting notes, body, and acidity and to dial in a roast to best showcase the origin of the bean and the work of the farmers• Fine tuning roasting curves after identifying a development time in order to best present the coffee's potential and flavor• Tracking green coffee inventory to project quantity and timing of re-orders and new selections• Sourcing coffees to create blends for our espresso, cold brew, and private label wholesale clients• Production Roaster duties and responsibilities as well Show less

• Conducting cuppings, both public and private• Executing production roasting to fulfill individual customer orders as well as large wholesale orders• Roasting Apprentice duties and responsibilities as well

• Learning the basics of roasting• Cupping to develop and train my palate• Reorganizing the roasting area and flavoring room for spatial effectiveness and a more efficient workflow• Building out an excel sheet for flavored coffee production and flavor • Rebuilding the existing roasting production excel sheet for clarity, ease, and efficiency• Intermittent quality control, barista guidance, and infrastructure maintenance at the café • Collaborating in the development of… Show more • Learning the basics of roasting• Cupping to develop and train my palate• Reorganizing the roasting area and flavoring room for spatial effectiveness and a more efficient workflow• Building out an excel sheet for flavored coffee production and flavor • Rebuilding the existing roasting production excel sheet for clarity, ease, and efficiency• Intermittent quality control, barista guidance, and infrastructure maintenance at the café • Collaborating in the development of seasonal drinks for the café • Service and repair of warehouse and café small equipment• Brewing, kegging, and delivering cold brew and store orders when the cold brewer/delivery driver is absent or overly busy Show less

• Third wave coffee shop with a high focus on the impact of consumer choices and the impact our choices have on the coffee industry• Artfully brewing specialty coffee and espresso, providing excellent customer service, and maintaining café cleanliness• Executing managerial duties such as payroll, scheduling, inventory management and ordering, sales tracking and proactively increasing thru traffic• Cultivating relationships with customers and employees, encouraging interaction and… Show more • Third wave coffee shop with a high focus on the impact of consumer choices and the impact our choices have on the coffee industry• Artfully brewing specialty coffee and espresso, providing excellent customer service, and maintaining café cleanliness• Executing managerial duties such as payroll, scheduling, inventory management and ordering, sales tracking and proactively increasing thru traffic• Cultivating relationships with customers and employees, encouraging interaction and investment in the CREDO community• Training new and existing baristas; increasing knowledge, skill, and excellence in the craft• Conducting interviews and hiring baristas as needed• Building a business model to track and project wholesale business growth• Making connections with local businesses to pitch CREDO coffee and cultivate wholesale partnerships Show less

• High volume cafe with a focus on espresso and latte art with pour overs in the background• Brewing coffee and espresso, maintaining equipment such as grinders and espresso machine• Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, up-selling when possible

- To create hospitality programs for church members and guests to experience an inviting atmosphere while attending worship- To create outreach programs and adapt existing programs to have greater positive long-term social, economic, and spiritual impacts in the Longwood community- To recruit and organize volunteers for outreach and hospitality programs- To develop, implement, and steward annual budgets

- Obtained a Commercial Driver’s License to operate straight vehicles in excess of 26,000 pounds with a Passenger endorsement- Interacted with people of diverse backgrounds and various walks of life to ensure a safe and comfortable experience aboard UGA Transit busses and handicap vans