Nathan Chambers, M.S. Email & Phone Number

United States

Manage a portfolio of instructional system programs for training overseas partner nations to combat terrorism.

Dunn Loring, VA, United States

Washington D.C. Metro Area

Washington D.C. Metro Area

Consult with Branch Chiefs, SMEs and other stakeholders on officer and technician performance improvement solutions and training needs. Conduct required analysis, design, development and evaluation of a given solution or training curriculum to determine performance impact.

Chantilly, VA

Lead project team and strategy for the manager development program, which resulted in call center agent quality score improvement, but also employee self-reported satisfaction in managerial coaching. My team was also awarded a 2015 TD Best-In-Practice Nomination for organizational development and performance improvement.

Chantilly, VA

Led analysis and designed the strategic vision for the stamps sales curriculum, which resulted in a reduction in employee errors on customer accounts. This ultimately led to improved customer service and satisfaction.

Washington d.c. Metro Area

Decreased user time to proficiency by integrating self-help videos within the proprietary human resource information system. Additionally, report writer report quality improved as a result of the training and non-training solutions as reported by department managers.

Herndon, VA

Managed all ISD projects. Consulted senior and executive leadership on learning strategies to improve employee performance. Completed multiple performance gap and training needs analysis'. Focused efforts to ensure training is aligned to business performance expectations. Consulted in human resource and performance improvement strategies to help develop.

• Eli Lilly
• Conducted and developed area manager core competency analysis for annual reviews and KPIs
• Redesigned sales training based upon core competencies
• Appropriately challenged leadership regarding ways to use performance-based learning as a strategic lever
• Monitored client satisfaction to ensure the learning strategy implementation provides business value across function and site
• Monitored client satisfaction of learning program implementation and share results with key stake holders

• Completed stakeholder requirements analysis to determine training scope and impact
• Consultated client on instructional design and eLearning standards to develop project standards document
• Designed and developed graphic design and media development storyboards to provide direction to media/graphic designers to ensure ID principles were adhered to regarding learning graphics, graphic placement and media.
• Designed and developed simulations to demonstrate and practice key learning objectives for EHR systems
• Designed and developed EHR training for Meaningful Minimum Use on government regulations
• Appropriately challenged leadership regarding ways to use performance-based learning as a strategic lever

Front-end analysis, content analysis, content development and design, training design and development, evaluation planning, design and development

Work with Instructional Design team to design and develop online learning. Developed objectives, assessments, content, storyboards for flash developers. Designed, developed, and implemented learning objects to create courses and curricula in the LCMS (Outstart).

• Completed organizational performance, gap and root cause analysis to determine factors impacting more than 10,000 call center agents’ performance for all call-types
• Designed and implemented organization news letter
• Coordinated ongoing LMS administration
• Participated on the LMS selection committee
• Managed more than 20 projects to include business objective analysis, root cause analysis, instructional design and curriculum development, evaluation of business solution impact
• Provided cross-functional collaboration and consulting with key business partners, vendors, learning and development team to ensure alignment between learning strategy, curriculum architecture and implementation of the.

Functioned as a Performance Consultant conducting organizational needs analysis, managing L&D projects, conducting gap analysis' and solution analysis.

Project ManagementLed 20+ projects to include business objective analysis, instructional design analysis and training effectiveness evaluations with a 100% completion rate in scope and under budget.Led cross-functional teams to determine root cause for business pain points. Implemented solutions to increase business metrics. Average handle time decreased.

• Designed and developed employee handbook
• Designed, developed, and implemented performance management framework in order to streamline business practices for upcoming merger
• Designed, developed, and implemented comprehensive safety training curriculum based on OSHA regulates
• Decreased unemployment insurance by 2.5% by completing and ensuring appropriate documentation of employee performance
• Consulted with the owner of the company on organization improvement best practices, which lead to structure and job role changes to better streamline workflow
• Managed the recruiting, onboarding, and training of all employees

Managed operations for 13 retail storesRecruited and trained new store directors and assistant directorsConducted new employee orientation trainingPerformed district wide general Human Resource duties ensuring 100% compliance with WOTC, state labor law and corporate policyConducted quarterly training with all store directors and assistant directors on new.

Doctor Of Philosophy (Phd), Training And Performance Improvement

Activities and Societies: ISPI Capella ChapterAll But Dissertation (ABD) status.

Master Of Science - Ms, Workforce Development And Training

Masters Educational Technology, Educational Technology And Online Learning

BSU President's Student Council

Bachelor Of Arts Degree, Communication; Hr Law And Business Law

Activities and Societies: Golden Key National Honor SocietyInternship: Designed training in customer service and team cohesion Courses

Master Of Science Degree, Instructional And Performance Technology

Associate Of Arts Of Degree, Spanish And Social Work

High School Diploma, General

Activities and Societies: President of Thespian Society/Drama Club, Choir, Football, Wrestling, Track.