Nathan Krause, Ms Email & Phone Number

I was responsible for leading, developing and executing customer-facing digital experiences across the enterprise. I also had responsibilities for identifying and collaborating with stakeholders, collecting and communicating experience requirements, using customer and business insights and collaborating across department and cross-functional teams to design, develop, and manage digital experiences and measure experience effectiveness. I was available to train, mentor and provide day to day work guidance to others on the team.Accountabilities: Led, managed and monitored a comprehensive digital interaction plan to increase engagement, use and loyalty. Managed and supported the product roadmap and multi-generation product plans to define and communicate future product lines that meet consumer expectations. Contributed to the design, development and management of the digital experience. Planned and led new feature, functionality and experience launches from inception to post-launch evaluation. Supported the development of and maintained BCBSMN digital experience standards, policies, procedures and rules of engagement. Created digital collateral to support experiences & initiatives Analyzed and reported on key performance indicators and implements department level measurement, analytics, and reporting methods to gauge success. Educated professionals throughout the organization on emerging trends, changes to existing platforms, and best practices to enhance their understanding of digital. Drove innovative ideas to create and deliver best-in-class digital initiatives / experiences to meet BCBSMN organizational objectives. Researched and developed methods to learn and understand emerging trends and technologies, to position BCBSMN as industry leaders in digital. Provided guidance, training and work direction as needed to others on the team.

Eagan

Project Management A primary lead in the implementation and maintenance of new CCS Client Portal. Provide training and support for clients who register and use the new portal products for members, employers, providers, and agents. Support includes one-on-one client interaction to demonstrate features of our products and services and help them with their set-up.ReportingPartner with our Account Management team to provide timely reporting and communications to clients and explain performance reports along with ad-hoc reporting and communication documentsSet-up and maintain performance guarantee and dashboard reporting and communicate monthly reportingTrack client feedback to provide results for performance guarantees and look for ways to improve performanceCommunicationWork closely with Marketing to create communications about our products and servicesCollaborate with Senior Leadership to meet the needs of our membersVendor ManagementHost external vendors to demonstrate potential products and follow up with meetings to discuss future business relationships. Design portal sites and work with vendors to implement production sites for member use to improve the user experience.

Greater Minneapolis-St. Paul Area

Ba, Communication Studies

Ms, Multidisciplinary Studies