Certified IT professional specializing in "white glove" judicial/executive level customer support as a Desktop Help Analyst/System Administrator. Proactive, works well independently without supervision and also adaptable team player.Eager for new challenges: quickly assimilates, synthesizes and supports new technology.Calm, productive, proven record of meeting deadlines under demanding conditions.Excellent technical and business writing skills, exceptional ability to translate complex technical concepts, both orally and in writing, for users and other non-technical individuals;Administration, installation, maintenance, and troubleshooting PCs, Thin Clients and Peripherals.Help Desk User Support (telephone, remote, and onsite), New Hire intakes and User Training.MS Windows XP (and previous) through version 10Migrations/Rollouts/Deployment from XP to Windows 7/Office 365MS Windows Server 2003-2012Active Directory Administration, Security and Support;MS Windows Terminal Server and Remote Desktop Services Administration and Support;MS Exchange 2013 Email Administration and Support;MS Office 365 Administration, Support and Training;MS Office Application Support through 365 (In-house Trainer MS Excel, Outlook, and Word);Web Site Design and Maintenance;Apple Mac OS X, iPad, iPhone support;Networking Protocols, TCP/IP, DHCP, DNS;Audio/Visual and Video Conferencing Support;Multimedia: Digital Photo/Audio/Video EditingProject Management.
Listed skills include Networking, Troubleshooting, Windows Server, Network Administration, and 46 others.