Computer Systems Support Technician Ii
Superior Court Of Ca, County Of Contra Costa
Martinez, Ca
- Help Desk user support (telephone, remote, and onsite) all Court facilities- Administration, installation and maintenance multi-location, multi-platform LAN- Networking Protocols, TCP/IP, DHCP, DNS- Installation, maintenance and troubleshooting hardware/software- Microsoft Windows 7 through 8.1 / Office 365 Migration and Support- Windows System Administration- Microsoft Exchange/Novell GroupWise E-Mail Administration- Windows Active Directory/NetWare User account maintenance, technical support/training- Apple Mac OS X, iPhone/iPad Support - BlackBerry Enterprise Server Administration- QMatic Orchestra and Q-Win Installation, Configuration, Administration, Support- ARIES/Probable Cause Declarations Administration and Support- Maintenance public and internal Court Web sites on both IIS and Apache Web servers, HTML/PHP hand-coding, manual FTP, and CitySoft CE content management software- Videoconferencing setup, administration, support- Management of virtual servers via VMWare VSphere- Photo, video and audio editing; creation of multimedia files for Web and CD/DVDs- Project Management of Court-wide IT and Audio Visual Projects- New hire intakes, staff training and development, curriculum design/ implementation- Primary support for several key proprietary Court applications, including Jury, Family Court Services and Finance/Payroll database programs- Primary support for courtroom public address systems, including wired and wireless microphones, assistive listening devices and multimedia presentation systems- Installation and configuration of Lenel keycard security access server- Supervise/schedule vendors for various projects, all Court locations- Excellent writing skills: able to translate complex technical concepts for non-technical users