In my role at Premier Technology Solutions I:- Was Team Leader for Level 3 Engineers, which included being the teams escalation point, running 1-on-1's and interviewing potential hires.- Managed high-priority incidents.- Developing policies, procedures, training materials and training plans.- Identified risks and areas of improvement for the Service Desk.

In my role at Sitech Systems I- Meet with prospective clients and secure new support agreements.- Meet with clients and established requirements to provide project consulting and support.- Quoted and delivered projects.- Obtained certifications that were required for projects and partnerships.- Deployed, configured and managed SMB IT environments.- Managed an in-house cloud environment.- Managed cPanel WHM servers.- Managed client backups.