Professional and highly motivated individual with over twenty-five years of management and leadership experience, and over twenty years of experience implementing technology solutions that drive incremental business value, with a focus on Customer Relationship Management software development, customization, implementation, and consultation experience. Broad range of experience includes being a seasoned web developer, database developer, vendor manager, implementation manager, process consultant, organizational consultant, staff manager, strategic visionary, project manager, and organizational leader. A professional presence and the ability to build effective partnerships with multiple organizations and levels of management, the proven ability to successfully manage multiple complex projects in an environment of ambiguity, work with both internal and external clients, build relationships and organizational partnerships, leverage resource pools, build effective teams, and the unique ability to effectively navigate the technology and business domains of an organization.An extensive background designing, developing and implementing CRM technology solutions to support Sales, Marketing, and Service organizations while maximizing technology investments.Specialties: Sales Force Automation, Call Center Desktop Applications, Campaign Management, Retention and Customer Value Enhancement Systems, Predictive Modeling Implementation, Customer Behavior Trending and Analysis, Data Warehousing, Knowledge-Based Analytics and Segmentation, Response Tracking and Measurement, Business Intelligence Systems, Project Management, Business Management, Strategic Technology Planning, Leadership, Staff Management