Engage and support customers via phone and email in an empathetic, professional, and proactive manner.Investigate and problem-solve together with team members from Engineering, Risk, Product, and beyond to troubleshoot customer issues and get results in a timely manner.Improve public support knowledge base by creating and updating articles that equip our customers with actionable steps for their inquiries.Track data and learnings from customer interactions that deliver meaningful insights for product and process improvement.Collaborate closely with Marketing, Product, and Engineering on customer pilots, new feature launches, and more.

Proactively engaged with customers to understand their needs, troubleshoot technical issues, and provide tailored solutions, ensuring their satisfaction and fostering long-term relationships.Collaborated closely with cross-functional teams to swiftly address and resolve complex customer inquiries, contributing to a seamless merchant experience.Demonstrated expertise in Shopify's platform, guiding merchants through setup, product management, and customization processes, optimizing their online presence.Assisted in the creation and improvement of support documentation, knowledge base articles, and video tutorials, enhancing self-serve resources for merchants and reducing support dependency.Consistently achieved and surpassed performance targets, including high customer satisfaction ratings and efficient resolution of issues.

Created custom signs for customers with quality builds and careful installation. Organized work to meet demanding production goals.Supported production needs by performing routine tasks using standard procedures and equipment.Inspected final products to assess compliance with quality standards and established tolerances.

Reviewed code, debugged problems and corrected issues.Developed clear specifications for project plans using customer requirements. Developed functional applications for customers using C#, Win forms, WPF and Blazor Oversaw client websites using Blazor to maintain website integrity.Used ticketing systems to manage and process support actions and requests for client projects

Installed and configured software and hardware for clients.Patiently walked individuals through basic troubleshooting tasks.Monitored systems in operation and quickly troubleshot errors.