Nathan Dent Email & Phone Number

Winsford, Gb

North West - Uk

Remote

Running the back end operations of the business, including: - Contract management for private medical professionals who require adhoc / contract secretarial services. - GDPR / Data Protection agreements between private medical professionals and self employed secretaries. - Tech management - hardware and software managment including laptops, phone, software and licensing.- Program Management for new contract rollouts to private secretaries.

London, England, United Kingdom

Responsible for the EMEA mid-market customer success business segment. Primary goals include net retention, professional service sales and business MBOs. Additional responsibility include being the EMEA product council officer representing CS team of approx 30

Remote

Remote

- Leading the support and account management function for the EMEA business spread across 7 countries. - Responsible for program management of new rollouts across OEM and National Accounts.- Cross / Up sell across existing accounts to provide enhancements to customers.- CRM Management, reporting and data accuracy to provide clear view to leadership. Key achievements within this role: - Implementation and ongoing management of a new global onboarding and training programme for new account managers. - Introduction of monthly quality assessments of account management reviews by the team, measuring their work against company KPIs and reporting back to leadership team.

Remote

As an Account Manager at RAPID RTC I am responsible for the ongoing maintenance of existing customers and project managing the set up of new automotive customers. My key responsibilities include: - Day to day account management of inbound customer concerns for any accounts I work directly with. - Regular customer meetings with automotive directors / marketing teams to review system data in conjunction with company goals / system requirements. - Central point of contact for our accounts, and liaise with sales, implementation, online chat and product teams for customer support. - Upselling of additional services for existing systems. - Relationship and customer strategy building, implementing a customer success strategy to ensure every customer has a personal experience and relationship with RAPID RTC. Area of Responsibility: - National / Key Accounts (AM:100 Automotive Companies) and Manufacturers (OEMs) - Third Party Integrations (CRM and Lead Vendors) - Republic of Ireland

Bracknell

I look after selected accounts from RAPID RTC UK/European Markets. As an Account Manager, I was responsible for the London and South East Region of RAPID RTC Dealer Sales. My role included:- Order management. This includes billing and invoicing, software implementation and training as well as liaising with lead provider vendors (EG: AutoTrader) to re-route our customers leads through our systems. - Day to day account management: Updates, sales proposals, opportunities - Phone consultations with new customers/clients- Liaising with dealer group directors and managers to produce an implementation and project plan for our systems and how we are going to implement our product to our customers sites. - Various CRM and product integrations to enhance and better our customers product experience.- UK Integrations, the European Team assign all integrations to me for completion.

Slough, United Kingdom

As a pub team leader I was responsible for assisting the shift managers throughout the pub during a shift. Duties included: - Cash/EFT handling - including employee cash checks - Ale line cleaning and changing. - Cellar Management and end of night scrub down of in bar and external cellars. Including barrel changing and barrel upkeep. - Bar appearance standards to always be the best, during the day and when we close down the pubs at the end of the night.- Pub floor management including floor and table presentations before and after customers using them, across a four floor pub (3 restaurant levels and Windsors largest beer garden).- Planning and completing shift work allocation by bar / area within the pub.

Bracknell

As a bar team leader I was responsible for one of the bars within the pub during a shift. Duties included: - Cash/EFT handling - including employee cash checks - Ale line cleaning and changing. - Cellar Management and end of night scrub down of in bar and external cellars. Including barrel changing and barrel upkeep. - Bar appearance standards to always be the best, during the day and when we close down the pubs at the end of the night.

Bracknell, England, United Kingdom

Bracknell, England, United Kingdom

Working for the international sector within the business (EMEA and APAC) as a professional services co-ordinator. Duties include: - Quoting for all partners whether UK or Global - Gathering pricing and answering pricing enquiries - Communication with account managers/BDMs regarding quotes and services we can offer - Processing orders and working with project managers to ensure customers receive a good level of service. - Team reporting directly into the global director to ensure our team is hitting all SLAs. Working as a co-ordinator the Westcon Academy UK business where we sell security to and UCC training courses for some of the worlds largest vendors such as Juniper, F5, Checkpoint, Avaya, Sonus and Bluecoat. - Booking training courses at a variety of locations around the country - Organising lunches, labs and books for training courses - Facilitating courses around the country - Quoting, Processing orders and managing invoices for academy customers

Slough, England, United Kingdom

Slough, England, United Kingdom

Main Duties included:- Maintaining a clean and presentable cash desk at all times, especially during busy periods such as christmas, black friday and new years day. - Cashing in/out of tills three times a day to ensure cash levels are correct with the system, investigating as to why tills may be down and informing the store manager. Hourly cash uplifts to reduce amounts of cash in a till. - Daily stock reporting and target checks- Booking in and out customer device repairs with our KnowHow business. - Organising refunds and exchanges for customers, in line with refund/exchange terms and conditions- Receipting online orders and preparing them for customers

Legoland Windsor

Level 5 Diploma, Management And Leadership, Organizational Leadership

Level 3 Diploma, Management And Leadership, Organizational Leadership

Education record