Responsible for ensuring ongoing success for our clients using the Enlighten Operational Excellence product and methodology as well as working on new opportunities for expansion, within our client base. This is achieved by engaging with all levels of leadership with clients to ensure they continue to push the limits of Continuous Improvement and optimise the breath of features Enlighten provides them. This aligns to their strategies to remain market leaders in their industry, ensure… Show more Responsible for ensuring ongoing success for our clients using the Enlighten Operational Excellence product and methodology as well as working on new opportunities for expansion, within our client base. This is achieved by engaging with all levels of leadership with clients to ensure they continue to push the limits of Continuous Improvement and optimise the breath of features Enlighten provides them. This aligns to their strategies to remain market leaders in their industry, ensure they right size their organisation and maintain a supportive workplace for their staff through the Enlighten methodology, reporting suite, rich data and analytics. Show less

In this role I lead the Victorian and Tasmanian Operations which totalled 130FTE. In this role I was responsible for the day to day management of operations. This included:• Accurate forecasting to ensure lean resourcing mix with seasonal and daily changes • Ensuring SLA's were being met, this varied by client for the same service • Managing budgets and expenses • Staff management, including managing up or out low performers • Overview of recruitment and timing when to… Show more In this role I lead the Victorian and Tasmanian Operations which totalled 130FTE. In this role I was responsible for the day to day management of operations. This included:• Accurate forecasting to ensure lean resourcing mix with seasonal and daily changes • Ensuring SLA's were being met, this varied by client for the same service • Managing budgets and expenses • Staff management, including managing up or out low performers • Overview of recruitment and timing when to fill vacancies • Structural changes, I added an additional two staff to my reporting line • Client relationship management for key banking clients• Operational process improvement, supported by a direct report analyst• Embedded a quality culture including ISO9001 certification• Bi-annual culture surveys, ensuring strong responses and remediation from findings Show less

I lead a National Team of Business Analysts with key deliveries in the Process, Technical, Risk, BCP and Quality/ISO certification spaces.The team was responsible for maintaining a continuous improvement environment using Six Sigma and Lean methodologies while supporting the business needs, including new business implementations. In my time leading the team I absorbed the Business Risk and Quality remit to enable full support services control. Responsibilities:• Lead and… Show more I lead a National Team of Business Analysts with key deliveries in the Process, Technical, Risk, BCP and Quality/ISO certification spaces.The team was responsible for maintaining a continuous improvement environment using Six Sigma and Lean methodologies while supporting the business needs, including new business implementations. In my time leading the team I absorbed the Business Risk and Quality remit to enable full support services control. Responsibilities:• Lead and own National Processes for 400+ employees • Lead and own National Process Change/Improvement for 400+ employees• Product manage and improve online BPM software• Product manage and maintain integrity of Workforce Management Software measuring total business process output, productivity and profitability• Business Tender responses and delivery• Process Design• Senior Management and Executive Management Support • Project Management• Budgets and P&L assistance Show less

Highlights include a lead role of a national new business rollout, travelling over a seven month period. This implementation included the successful BPO delivery to a big four bank with new workforce, products and processes established. This implementation became a key strategic income stream.Responsibilities: • Process Improvement • Efficiently and effectively roll-out national business change • Implement frequent regulatory changes • Accurately calculate cost to serve… Show more Highlights include a lead role of a national new business rollout, travelling over a seven month period. This implementation included the successful BPO delivery to a big four bank with new workforce, products and processes established. This implementation became a key strategic income stream.Responsibilities: • Process Improvement • Efficiently and effectively roll-out national business change • Implement frequent regulatory changes • Accurately calculate cost to serve models for new business opportunities • Technical advancements which provide bottom line savings • Assist PMO on new initiatives• Manage BPM data integrity • Support key big four banking clients with operational issues and resolution Show less