Nathan Graham Email & Phone Number

Sydney, Australia

Responsible for ensuring ongoing success for our clients using the Enlighten Operational Excellence product and methodology as well as working on new opportunities for expansion, within our client base. This is achieved by engaging with all levels of leadership with clients to ensure they continue to push the limits of Continuous Improvement and optimise.

Sydney, Australia

Melbourne, Australia

• In this role I lead the Victorian and Tasmanian Operations which totalled 130FTE. In this role I was responsible for the day to day management of operations. This included:
• Accurate forecasting to ensure lean resourcing mix with seasonal and daily changes
• Ensuring SLA's were being met, this varied by client for the same service
• Managing budgets and expenses
• Staff management, including managing up or out low performers
• Overview of recruitment and timing when to… Show more In this role I lead the Victorian and Tasmanian Operations which totalled 130FTE. In this role I was responsible for the day to day management of operations. This.

Melbourne, Australia

• I lead a National Team of Business Analysts with key deliveries in the Process, Technical, Risk, BCP and Quality/ISO certification spaces.The team was responsible for maintaining a continuous improvement environment.
• Lead and… Show more I lead a National Team of Business Analysts with key deliveries in the Process, Technical, Risk, BCP and Quality/ISO certification spaces.The team was responsible for maintaining a continuous.
• Lead and own National Processes for 400+ employees
• Lead and own National Process Change/Improvement for 400+ employees
• Product manage and improve online BPM software
• Product manage and maintain integrity of Workforce Management Software measuring total business process output, productivity and profitability

Melbourne, Australia

• Highlights include a lead role of a national new business rollout, travelling over a seven month period. This implementation included the successful BPO delivery to a big four bank with new workforce, products and.
• Process Improvement
• Efficiently and effectively roll-out national business change
• Implement frequent regulatory changes
• Accurately calculate cost to serve… Show more Highlights include a lead role of a national new business rollout, travelling over a seven month period. This implementation included the successful BPO delivery to a big.
• Accurately calculate cost to serve models for new business opportunities

Bachelor Of Business, Management & Marketing

Education record