Nathan Dillard Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

• Managing day to day team operations. • Addressing customer escalations.

Armonk, New York, Ny, Us

• Created an enablement roadmap for new employees and interns. This included organization specific material and technical lab exercises.• Onboarding, coaching and mentoring new software support engineers and interns.• Received many unsolicited notes of appreciation from internal and external clients.• Shared expertise via team technical presentations and collaborative problem solving.

Armonk, New York, Ny, Us

• Technical problem determination for IBM Business Process Manager and WebSphere Lombardi Edition.• Assisting enterprise customers with their software support needs.• Continuous improvement of product technical skills.• VMware vCenter / ESXi administration and lab management.• IBM Certified BPM Application Developer - BPM Express/Standard v8.0

• Contracted to organize and improve Jenkins continuous integration build server. • Organized and improved existing Jenkins build job configurations.• Expanded Jenkins server tools and created new Java/Maven build job configurations.• Implemented the ability to scale out Jenkins slaves to Amazon EC2.• Added integration testing jobs to build pipeline.

Houston, Texas, Us

• Main contributor and owner of the Object-Oriented Perl test automation framework.• Managed Jenkins build and test automation servers.• Investigated, resolved, and created unit tests for assigned Java defects.• Solved sustaining defects in WebSphere, WebLogic, and JBoss engines.• Expanded regression testing coverage resulting in fewer production defects.• Created and maintained virtual machine matrix using VirtualBox, VMware Server and ESX for development and test automation.• Created and maintained J2EE application server in single or cluster environments on Linux and Windows.• Created and maintained Oracle and MSSQL servers for development and testing.• Assisted with QA functional testing needs for the engine, UI, CLI, and API.• Investigated and resolved engine performance defects using YourKit profiler.• Implemented Emma code coverage tool in code base and test automation server.• Resolved CLI defects for Windows and Linux.• Expanded targeted customer test cases in automation framework.

Austin, Texas, Us

• Phurnace Software was acquired by BMC Software in Jan 2010.• Submitted estimations for assigned tasks, and adhering to schedules and deadlines. • Debugged and fixed defects in command line scripts for DOS and Bash. • Created WebLogic 9.2 and 10.3 virtual machines in VMware in a single node and clustered environment. • Worked in QA Automation on a Hudson Build System, modifying and editing Perl scripts.• Supported other parts of development where needed.

• Consulted small business clients, existing and start-up businesses. • Attended client meetings, reviewing client business plans, completing market and financial analysis research projects. • Built relationships with clients and assisting clients with their business projects. • Attended business workshops and network meetings.• Praised by supervisors and clients for work performance resulting in an extension of internship.

Austin, Texas, Us

• Worked in an agile development group and reporting to the Director of Development. • Submitted estimations for assigned tasks, and adhering to schedules and deadlines. • Updated and maintained command line scripts for DOS and Bash. • Researched and developed feature set to add to the product with aspects to WebSphere Portal from a user’s point of view. • Created a demo of the WebSphere Portal feature set for marketing. • Developed, debugged and tested the reporting feature in Eclipse using Java, XML, XSLT, FOP, and HTML.• Praised by supervisor and team members for work performance resulting in an extension of internship and full-time position.

• Responsible for shipping, receiving and stocking of products. • Assisted in monthly inventory count and order processing. • Skilled in making custom fit hydraulic hose assemblies. • Made pickup and delivery of supplier and customer parts. • Worked with all types of office equipment including UPS computerized shipping. • Trouble-shoot computer workstation and network problems.

• Skilled in cooking a variety of menu items to specification within a set time frame to meet customer satisfaction.• Responsible for planning and preparing ingredients for the use of the day.• Worked with other team member to ensure smooth flow of completing orders on a timely basis.• Also serve as a waiter during busy periods.• Enjoy working with others and require little supervision.

• Responsible for setup, tear down, layout and smooth operation of the planned event from a single to multiple rides and games.• Worked with customers to ensure customer satisfaction.• Supervised crew members throughout the event.

Bachelors Of Science, Computer Science, Enterpenurship

General Studies

Computer Science