Nate Dong Email & Phone Number

I earned my degree in Computer Information Systems from California State Polytechnic University of Pomona. Currently, I am volunteering at Vietnamese Faith Formation, a faith-based organization specializing in bible studies and retreats. In this role, I am responsible for troubleshooting and installing hardware and software.Known for my reliability and ability to solve problems, I am a trusted technician among my colleagues. While I am capable of working independently, I thrive when collaborating with others.My skill set is diverse, and I am a quick learner. I am passionate about teamwork and committed to delivering my best work. Continuously expanding my knowledge of Computer Information Systems is a priority for me.

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  It Support Analyst

  Gkn Aerospace

  May 2021 - Present - Garden Grove, California, United States

  • Provide technical support to end-users, troubleshoot and resolve hardware, software, and connectivity issues in a timely manner to minimize downtime.• Administer user accounts, email accounts, and security access controls.• Maintain accurate inventory records of all IT equipment and software licenses, and recommend equipment replacements as necessary.• Collaborate with cross-functional teams to identify and implement IT solutions to meet business needs.• Ensure compliance with company policies, procedures, and standards for data security, backup, and disaster recovery.• Manage and prioritize multiple tasks and projects simultaneously, and ensure timely delivery of IT services to meet business requirements.• Stay up-to-date with emerging technologies and trends in IT, and recommend innovative solutions to improve operational efficiency.• Provide remote support for users outside of the local office, and escalate complex issues to the appropriate team for resolution.• Participate in on-call support rotation, and respond to after-hours IT emergencies as needed.