Provide support to Loan Officers by working with their direct supervisor to identify and resolve compliance errors, provide technical assistance, coaching and handle member escalations by utilizing programs such as Microsoft Word, Power Point and Excel.

Assisted members in home buying process by providing guidance through financing options, application and approval while maintaining compliance and quality standards.

Provided assistance with purchase and installation of a vast array of products and services in Plumbing, Electrical, Flooring, Appliances, Windows and Doors. Collaborated with customers and installers to ensure all items needed for the job were purchased and delivered to the worksite based on measurements provided by installers.

Operated light and heavy duty machinery such as table saws and forklifts to maintain and reorganized product while providing customer service during business hours in Garden, Building and Lumber departments.

Managed a team of 5-10 employees by writing reviews, providing training and ensuring customer service was up to standard through coaching. Ordered product based on sales trends, projected sales and business need.

Provided customer service by stocking, mixing, and color matching paint as well as ensuring they had the materials necessary to complete their project.

Operated a cash register in order to accurately capture customers purchases as well as offered different credit card options.