Nathan Eccles Email & Phone Number

Colnbrook, England, United Kingdom

Working closely across several departments to implement a new warehouse management system.Creating and streamlining processes with the fulfilment team to Improve productivity and minimise risks of delayed shipments.Onboarding new customers and migrating existing customers to different systems within the company.Working as part of a two person team to simplify customer logins and orders to the company's Internal systems by merging several aspects Into one.Using JSON logs to Identify and fix minor errors and manage different connections.Overseeing the Implementation and management of connections between different systems using API tokens and keys.Supporting a multi-department project team to Implement and maintain ServiceCloud into the company as ticketing system.

London, England, United Kingdom

Managing a portfolio of 20+ varied customers across different sectors Including finance, travel and tourism, healthcare, logistics, defense and retail.Ensuring customer needs are met and agreed deliverables are achieved within a timely manner.Creating and communicating plans and schedules to stakeholders to ensure both expiry dates, business needs and budgets are managed.Keeping track of time and budgets of up to 6 figures for projects from inception to completion.Led regular project status meetings, ensuring clear communication among team members and stakeholders.Managing key stakeholders for customers both internally and client side.Co-ordinating with different departments within the business .Implementing a new model to manage smaller projects in a fixed manner.

Wembley

Flexibly working across the customer relations department to best suit the needs of the businessRunning of shop floor (including overseeing up to 25 coworkers at a time as well as co-ordinating breaks and replacements)Seamlessly rotating between independent and team based work depending on situationCash office responsible (including handling large amounts of cash and processing various start of day forms)Making quick and accurate decisions to give good customer service and still benefit the businessBeing efficient and helpful with customer requests and enquires

London, United Kingdom

Travelling to different clients sports and event venues, including Wembley Stadium, Ascot Race course and Twickenham Stoop and adapting to various business cultures.Preparing and stocking work areas.Working in large and small teams as well independently in various shifts to provide the best possible service.Anticipating demand spikes and falls and making preparations to deal with this.Conducting on the job training with new staff members.Assisting managers and supervisors when needed with stock sheets and cash balances during shifts.

London, England, United Kingdom

Assisting the Associate Business Analyst and Client Delivery Manager in the organisation and delivery of different projects for clients such as Barclays and Lloyds Register.Conduct User Acceptance Testing on products in development for specified clients and general use.Communicating with various Internal teams to maintain regular updates and ensure consistency in prioritiesCreated a log of Summaries that details key information on all the projects across the company to easily track projects progress and onboard new members joining partway through.Created a competitor analysis that shows what competition each product has and what differentiates each product.Discussing and providing problem resolution to problem tickets that the client highlights