Ux Operations Lead
CurrentAccountable for creating and driving forward our UX strategy through close collaboration with various stakeholders from across the business, delivering a standard of excellence in design and creating a user-centric culture. My responsibilities include driving UX growth and maturity across the organisation through DesignOps evolution, developing the team, streamlining processes and ways of working as well as championing accessibility. Working with a talented team of designers, I’ve lead on the creation and product-wide adoption of IAG Loyalty’s first ever design system.