Nathan Fiorica Email & Phone Number

Walnut Creek, CA

Leads strategic planning and management for day-to-day operations within a high-volume Apple retail center repair facility. Drives operational excellence, quality, efficiency, and excellent customer service for a technical team supporting 400+ daily repairs. Coordinates priorities, program cadence, and requirements with 6 national facilities. Oversees.

iOS repair and troubleshooting Repair of iOS based devices.

Walnut Creek, CA

Conducted the required fact gathering and data analysis to assess and prioritize daily operational scheduling for 150+ staff. Supported office administration and HR duties such as new colleague orientation, onboarding, coaching, and performance feedback. Streamlined the meeting, training, and events schedule for 10 managers. Ensured accurate records.

San Diego, California, United States

Executed corporate initiatives and prioritized day-to-day workflows by efficiently managing time, customer relationships, and performance metrics. Leveraged excellent written and communication skills to serve as customer advocate and understand underlying customer needs. Presented products and solutions with outside the box thinking within a dynamic.

Carlsbad, California, United States

Drove day-to-day operations of this specialty cookware retailer, including continuous development of effective store associates to achieve desired sales quotas and results. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. Set schedules and delegated assignments based on team member.

San Diego, California, United States

Drove sales through genuine customer connection and excellence in product knowledge. Processed customer transitions through operational excellence and attention to detail while continuing to engage customers interest in additional products and services. Monitored customer preferences to determine focus of sales efforts. Coordinated and executed action plan.