Nathan Fletcher Email & Phone Number

Cambridge, Gb

Gold Coast, Queensland, Australia

Fostering a digitally enriched learning environment that supports innovative teaching practices and enhances student learning outcomes.Providing training and ongoing support to teachers and staff on the effective use of digital tools and platforms.Creating and curating digital learning resources and materials that align with curriculum standards and enhance student engagement.Troubleshooting technical issues and providing solutions to ensure smooth operation of digital learning tools.Assisting in the implementation and integration of new digital technologies and systems into the educational setting.Assessing the effectiveness of digital tools and practices, gathering feedback, and making recommendations for improvements.Working closely with educators, IT staff, and administrators to ensure cohesive and effective use of technology across the institution.

Gold Coast, Queensland, Australia

An experienced videographer and video editor. My passion for storytelling through the lens ensures each project is crafted with precision and creativity. Whether it's a promotional video, documentary, or social media content, I bring a unique blend of technical expertise and artistic vision to every project. As an Apple Certified Pro in Final Cut Pro X, I deliver polished, professional videos that aim to captivate and engage audiences.

Robina, Queensland, Australia

As a Creative, my role was to foster a learning environment for Apple customers by connecting their interests to the Apple ecosystem. I would help customers discover what’s possible with their products, including helping them set up and get the most out of them. Through Apple-led large group learning sessions and events, I would use my knowledge and interpersonal skills gained over 15 years to encourage customers to bring their creativity to life.Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.Responsibilities included:Generate excitement, engagement, and enthusiasm among customers through activities, sessions, and events.Deliver engaging sessions with strong customer participation. Help customers get support and educate them about their products in a group setting.Drive ownership by recommending solutions that meet customer needs.Understand the challenges of being new to technology and show sensitivity to each customer's level of technical proficiency.Empower customers to learn, create, and share so they can fully explore how their personal interests can come to life using Apple technology.Create hands-on customer experiences that enable others to get the most out of the Apple ecosystem.Support customers in setting up their devices.Demonstrate familiarity with internal and external resources available for customers who want to expand their technical knowledge.Perform additional support and service functions as guided.Contribute to an inclusive environment by respecting each others’differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.I am an Apple Certified Pro in both Final Cut Pro X for video and Aperture for photography.

Grand Arcade, Cambridge Cbd, United Kingdom

Transform Apple Store visitors into loyal Apple customers. As a Specialist, I would help create the energy and excitement around Apple products, providing solutions and getting products into customers' hands. Always curious, I would stay on top of news about products and initiatives, ready to apply my expertise in customer interactions.

Cambridge, United Kingdom

Development of sales/business via existing clients and new business in the East Anglia UK region.Targeting businesses in the retail and commercial arena with turnovers of £1m to £25m and fleets of 1 to 250.Identifying opportunities in the territory, taking the opportunity from initial contact to negotiating and closing the sale.Ensure that contact is made at a senior level with the key decision-makers to build relationships.Work within the retail, commercial, and Lombard Vehicle Management teams to build a sales pipeline that will ensure the sales target is met for the year.Tailor services to clients' needs based on product knowledge and competitor awareness.Assist with training and development of regional assistants.Work with trusted business partners including retail and commercial banks.Provide monthly presentations to the Director highlighting progress made.Design and implement both electronic and direct mail marketing campaigns.Experienced in the use of online quoting, ordering, and car dealership communication systems.

Cambridge, United Kingdom

1. Manage and provide positive leadership for staff, including performance management, creating the right work culture to meet and exceed agreed customer service standards and targets.2. Set and regularly communicate clear expectations of the appropriate behaviours of individuals through regular and effective team briefings.3. Plan and proactively manage the organisation of resources through resource management. Manage and maintain individual budgets throughout both short and long-term change to meet required operational workloads.4. To ensure a strong focus on the maintenance, growth, and retention of the NTL customer base, to be managed through 'right-first-time' customer service and CSR ownership.5. To manage the people processes such as sickness/absence, discipline, and grievance within the given time scales as directed by company policy.6. Actively work to create a positive atmosphere, which motivates and provides direction for staff to perform in line with the broader business culture.7. Perform monthly 121 sessions with all team members as part of their performance and development process.8. To monitor and provide agreed statistical and/or written information relating to work levels, activities, service quality, and team issues to identify and resolve any problems, and areas for improvement and meet identified performance targets.9. To assist in, and have the final say in the recruitment and selection process of their own team members in conjunction with the process put in place by the resourcing dept.10. To effectively communicate business strategy and ensure that team members are fully briefed on new information/products/services within agreed time scales to carry out their role effectively.11. To ensure that customer complaints are resolved promptly to the customer's satisfaction and handled at the first point of the customer interface per regulations.

Bury St Edmunds, United Kingdom

Act as the technical conduit to the Industrial & Commercial Sales Department throughout the project management of new gas pipeline infrastructures.Main duties included:Assist with the planning of new projects from concept to completion.Direct customer contact in relation to gas shipper/supplier agreements.Co-ordinate meter ordering, planning, and fitting.Liaise with developers & suppliers during gas pipe network build to identify gas usage, size characteristics, and gas connection date.Liaise with GTC planning to ensure all site requirements are prepared in advance both to specification and budgetary requirements.

Cambridge, England, United Kingdom

Managed Installation sub-contractors, including 30-40 installers and 4 supervisors Ensured installations of Cable TV, Telephone, and Fibre Broadband went ahead on schedule and to an agreed specification standard.Full personal accountability for daily installation completion targets and customer satisfaction levelsProduced relevant reports and statistics for national viewingQuality inspections both inside and outside properties to ensure high standards and customer expectations are met.Troubleshooting and repair of general fault issuesBuilt strong customer relationships Observed and coached installation contractors on a one-to-one basisInstigated and implemented new training strategies to improve knowledge and standards.Adhered to all road Signing, Lighting, and Guarding requirements relating to Health and Safety

Cambridge, England, United Kingdom

Plays a pivotal role in providing support and assistance to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The first point of contact via telephone for all inbound customer inquiries.Customer Interaction:Handling inbound calls and emails from customers.Providing information about NTL: Home's products, services, and promotions.Assisting customers with inquiries, billing issues, and service-related questions.Issue Resolution:Identifying and resolving customer problems or concerns, such as technical issues, service disruptions, or billing discrepancies.Escalating complex issues to higher levels of support when necessary.Account Management:Managing customer accounts, including processing changes to subscriptions, upgrades, and cancellations.Verifying and updating customer account information as needed.Technical Support:Offering technical support for NTL: Home's products and services, including troubleshooting internet, TV, and phone-related issues.Collaborating with technical teams to resolve more complex technical problems.Sales and Upselling:Identifying opportunities to upsell or cross-sell additional products or services to customers.Providing information on promotions and incentives to encourage customer retention.Customer Education:Educating customers on how to use and maximize the features of NTL: Home's products and services.Guiding troubleshooting of common issues independently.Complaint Handling:Addressing and resolving customer complaints with a focus on finding fair and satisfactory solutions.Documenting customer interactions and resolutions for record-keeping and analysis.

Btec National Diploma Business & Finance, Business, Management, Marketing, And Related Support Services, Distinction

Bachelor'S Degree, Business Studies, Deferred

BA Business Studies

Business, Management, Marketing, And Related Support Services

English Language, Business Studies, Sociology, Mathematics

Gcse

Activities and Societies: English Language, English Literature, CDT Design and Realisation, Geography, Mathematics, Science, Physical.

Cert Iv Training And Assessment

The TAE40122 Certificate IV in Training and Assessment covers the fundamentals of designing, delivering, and assessing training programs..