Great Southern Bank is a continuation of my time with Credit Union Australia, after having successfully rebranded on 2021-06-01. Highlights and MilestonesIncreased responsibility with the expansion of the team to include the Business Application Support Team, and the Database administration team.In 2021/2022, After the AWS foundational piece established the guardrails for our AWS capability, I lead the migration of over 50 critical business applications to AWS, redesigning components to be cloud native where possible. This brought the project back on track, and delivered on time, and with minimal business impact We have continued to maintain our critical business systems in line with approved SLA’sIncreased my teams engagement score to 4.85 , which ranks us in the 96th percentile globally.Reduced vulnerability footprint to support the Cyber improvement program through uplift in automation, and better systems management.Continued to deliver in excess of 750 production software deployments, with no reportable changed related failuresReduced tech debt, and increased standardisation by transitioning all applicable applications into containers running on OpenShift.Supported multiple business critical projects, ensuring they hit their deadlines and milestones includes:* Hub office relocations* Company Rebranding* IT Modernisation (including AWS Migrations, and infrastructure consolidation)* Open Banking transition to BAU* NPP PayTo* FATCAA minor technology restructure saw our platform be joined by the infrastructure team, which I supported while recruitment was underway. This enabled me to assist with their critical projects as well including:* Cloud Citrix migration* Desktop and End User compute consolidation* Mail platform consolidation.2022 - Finalist for Jack Harvey award.2020 - Finalist for Jack Harvey award.

In 2022, I took over administration and management of the Aircraft Booking System (ABS), when the former owners were no longer able to maintain it.This system supports over 1,500 active pilots with over 18,000 bookings in the last year.The platform continues to be expanded, and modernised when features or suggestions are presented, and time permits. Expansion into AWS continues as needed.This opportunity has enabled further growth in my development skills, expand into product management, as well as supporting a platform aligns to my personal interests.

As a family run business, Nascomms required someone they could turn to for adhoc infrastructure and application support assistance and guidance in the management of their core platform.In 2013, we migrated their legacy infrastructure to an externally hosted Infrastructure as a Service offering, including establishing a separate test and development environment, and increasing application and system resiliency across multiple sites.Recently I was proud to further drive their migration into more modern technologies stacks, utilizing AWS to run the heart of their core services. We took the opportunity to reduce the need to spin up and manage certain critical aspects of their infrastructure, and move to native AWS offerings such as RDS,S3 and SES, which enabled them to further improve on their system stability and high availability whilst reducing their operating costs significantly.In addition we introduced isolation between production and non production and ensured we have repeatable, automated, build and deployment processes for infrastructure - Changing the spin up time for new infrastructure from days to minutes.This has enabled me to further grow my skill set in the following technologies* AWS EC2 - Debian and Windows Server 2019 across multiple availability groups* AWS VPC and Peering* AWS RDS - SQL Server 2017* AWS SES (Email services)* AWS CloudFront (CDN)* AWS S3 Buckets with Lifecycle management* AWS IAM

In a newly created role of Platform Application Support Manager, I have been further challenged by adding the 24x7 Mainframe Operations team (CompOps) to my existing DevOps team portfolio.Taking the passion for process automation and improvement that I applied to the DevOps team, we have seen an uplift in team capabilities – including introducing some much-needed flexible working conditions. Putting our automation skills to good practice we have helped further remove several manual and tedious tasks allowing the team to focus on their core capabilities.In the DevOps space, we have continued to grow and improve our automation and delivery capabilities through multiple internal activities, which have seen an increase in our deployments per year by 20%. Some of our key activities:We are significantly far along in our OpenShift implementation, which will see a significant infrastructure reduction.- Uplifted our monitoring through more advanced end to end tests using Selenium, SoapUI and Jenkins- Transitioning into better source, config and artifact management capabilities utilizing Nexus and GIT, and more commit/push based work flows- Re-platforming applications away from legacy Windows/RHEL Operating systems into up to date systems, with a preference for containerization where possible.COVID challenged our ways of working, and I'm extremely pleased to say we have embraced the changed ways of working – Be in across WebEx or other collaboration tools– Team engagement and communication has continued to increase – And productivity has continued to remain high.

Since early 2018, I've managed a team of seven engineers affectionately referred to as the DevOps Team, tasked with supporting CUA's critical digital applications (Inc Online Banking, Mobile Banking, Card processing and Teller systems), and driving improvements to our systems and processes through automation.In 2018, we oversaw over 5000 deployments of software to eight environments across 60 applications - A task only achievable by continually updating and improving our automation tool set.We actively work to improve and re-architect our systems to remove single points of failure, whilst ensuring system stability - This is on top of the normal support and analyst activities that come hand in hand with ownership of mission critical production systems that supporting 200,000+ members with 4,000,000+ monthly loginsWe build and iterate using the following technologies- Red Hat Enterprise Linux - 6 and 7.- Windows Server 2008 / 2012 / 2016 (inc IIS and DotNet applications).- SQL Server 2012 on wards.- JBOSS Enterprise Application Platform - 5, 6, and 7.- Rundeck - Enterprise Runbook / Scheduling / Execution.- Source Code Management tools (GIT and SVN)- Bash / Powershell / C#- VMwareOur goals for 2019 include moving our work load to container based architectures where appropriate, and helping drive CUA's use of cloud technologies. - And I look forward to leading these changes and the challenges that come.

At Credit Union Australia, I’ve been largely responsible for the operational support and solution delivery for the Online and Mobile Banking Platform, and internal systems and application automation.To be successful in this role, I've worked hard to drive, deliver and implement changes, largely in Automation, that see our time being spent on longer term issues, rather than repeatable and time consuming tasks. These automation activities initiates include: * Deployment Automation linking Citrix NetScaler Load Balancers, JBOSS Operations Network deployments, and Selenium scripts through Rundeck to enable seamless outage-less deployments * Automated Windows and Linux System Patching, for use during core outage windows co-ordinated by Rundeck * Designed and Implemented a Software Configuration System, to track build and deployment events of 49 applications across 9 environments. * Re-designed deployment processes to include automated systems and application testing as part of the deployment activities.To assist our Fraud and Reporting Teams, I’ve implemented SQL Server Reporting Services and built and delivered numerous reports reducing the need for manual data searching.This has been achievable using the following technologies * JBOSS Operations Networks * Rundeck - Job Scheduler and Runbook Automation * Redhat 6 and 7 including RedHat Satellite Server * Selenium automated testing. * PowerShell and Bash Scripting * SQL Server Database Technologies including SQL Server Reporting Services * Windows Server 2008 R2 / 2012 R2 * Springboot

Working for Queensland Motorways was one of my biggest learning opportunity and enabled me to grow both technically and as a person. I managed a team of 6 who are responsible for maintaining systems operations and project delivery of approximately 100 Windows servers running a variety of services for our corporate systems, as well as over 120 Red Hat Servers which provide our sap and tolling solutions. We were also are responsible for all network and security aspects of the Queensland Motorways environment.Every day I worked with enterprise equipment such as IBM System X pizza boxes and blade centres, IBM System P servers, as well as IBM V7000, DS8100 and DS5100 storage units, and Cisco switches and routersTo help maintain such a large and dynamic environment, I actively sought to better my skills in managing enterprise applications such as Commvault Enterprise Backup Software for company wide backups, Vmware ESX, Red Hat Satellite Server for provisioning and deployment of Red Hat based systems. This is, of course, on top of managing the usual variety of Windows 2008 services such as DNS, DHCP, Active Directory, Terminal services, Exchange and so forth.From an application level, I've learnt and gained experience over IBM platform products such as IBM's Web Content Management, Enterprise Service Bus, Message Queuing, and WebSphere Application Services. I have also expanded my knowledge in the basics of administration in Oracle RDMS, and Microsoft SQL and Reporting Services, in order to better my skills in these systems and also be able to provide assistance to the other support teams when required.To sum it up, there isn't a lot inside of the Queensland Motorways IT operations and solutions that I didn't had the opportunity to support, maintain and improve as part of Business as Usual operations and project delivery.

Key Achievements and projects• Designed and implemented a highly available Exchange Server 2010 solution, to replace an Exchange 2003 environment. This increased performance in the Exchange environment, and provided complete High Availability and cross-site Disaster Recovery capability.• Designed and scaled a replacement of an IBM DS8100 storage system to an IBM v7000.• Executed a Physical to Virtual project that resulted in 85% of internal systems being virtualized from legacy hardware.

Key Achievements and Projects:• Deployed Red Hat Satellite Server in order to provide systems management, monitoring, and provisioning of the Red Hat fleet. This saved hundreds of hours due to the automation of system management tasks.• Implemented centralized authentication across the Red Hat infrastructure integrated into the corporate active directory to provide consistent user and group management. • Planned and executed the migration of over 50TB of data over an 8 week period from an IBM NSeries to an IBM DS5100, which lead to a saving over $500k in maintenance costs each year.

Key Achievements and projects:• Improved productivity for the service desk by creating an automatic system that integrated into the existing service management system, to automatically assign and classify alarms and alerts that need to be escalated directly to the third level teams. This process saved the service desk over 10 hours a week.• Automated a business process with scripting that was used in the manual processing team to analyze, modify, and create the files required for transmitting data between other tolling organizations. • Designed and delivered an upgrade of Active Directory from Microsoft Server 2003 to Server 2008 R2, including building a UAT environment and leading systems integrations testing with the SAP environment.• Built an internal application to keep Active Directory user data updated automatically based on SAP HR data.• Installed Microsoft SQL Server Reporting Services, and designed new reports, to meet additional business reporting objectives.

Key Achievements• Custom built and implemented an account management system to assist in the team user maintenance activities to address the limitations of no central account management. This changed the turn around of account maintenance activities from 2 weeks to 2 hours, saving 8 hours of manual work per team member per month.• Migrated specific applications away from desktop installs to Citrix based solutions to provide a better and easier support platform and assist with licensing requirements.• Streamlined delivery process for updates to the enterprise program management solution, so that clients had access to up to date information at all times.Responsibilities:• Incident/Problem Management.• Root Cause Analysis• Customer Engagement• Planning & Coordinating long term team direction• Ensuring change management is followed for production environments• Proactive Monitoring and Maintenance of systems from both System and application level tasks.• Short-term project management• Implementing solutions delivered by Solutions Team.