Nathan Frankish Email & Phone Number

Brisbane City, Queensland, AU

Great Southern Bank is a continuation of my time with Credit Union Australia, after having successfully rebranded on 2021-06-01. Highlights and MilestonesIncreased responsibility with the expansion of the team to include the Business Application Support Team, and the Database administration team.In 2021/2022, After the AWS foundational piece established.

In 2022, I took over administration and management of the Aircraft Booking System (ABS), when the former owners were no longer able to maintain it.This system supports over 1,500 active pilots with over 18,000 bookings in the last year.The platform continues to be expanded, and modernised when features or suggestions are presented, and time permits..

Brisbane City, Queensland, AU

As a family run business, Nascomms required someone they could turn to for adhoc infrastructure and application support assistance and guidance in the management of their core platform.In 2013, we migrated their legacy infrastructure to an externally hosted Infrastructure as a Service offering, including establishing a separate test and development.

Brisbane, Queensland, AU

In a newly created role of Platform Application Support Manager, I have been further challenged by adding the 24x7 Mainframe Operations team (CompOps) to my existing DevOps team portfolio.Taking the passion for process automation and improvement that I applied to the DevOps team, we have seen an uplift in team capabilities – including introducing some.

Brisbane, Queensland, AU

Since early 2018, I've managed a team of seven engineers affectionately referred to as the DevOps Team, tasked with supporting CUA's critical digital applications (Inc Online Banking, Mobile Banking, Card processing and Teller systems), and driving improvements to our systems and processes through automation.In 2018, we oversaw over 5000 deployments of.

Brisbane, Queensland, AU

Brisbane, Queensland, AU

At Credit Union Australia, I’ve been largely responsible for the operational support and solution delivery for the Online and Mobile Banking Platform, and internal systems and application automation.To be successful in this role, I've worked hard to drive, deliver and implement changes, largely in Automation, that see our time being spent on longer term.

Working for Queensland Motorways was one of my biggest learning opportunity and enabled me to grow both technically and as a person. I managed a team of 6 who are responsible for maintaining systems operations and project delivery of approximately 100 Windows servers running a variety of services for our corporate systems, as well as over 120 Red Hat.

• Key Achievements and projects
• Designed and implemented a highly available Exchange Server 2010 solution, to replace an Exchange 2003 environment. This increased performance in the Exchange environment, and provided complete High Availability and.
• Designed and scaled a replacement of an IBM DS8100 storage system to an IBM v7000.
• Executed a Physical to Virtual project that resulted in 85% of internal systems being virtualized from legacy hardware.

• Key Achievements and Projects:
• Deployed Red Hat Satellite Server in order to provide systems management, monitoring, and provisioning of the Red Hat fleet. This saved hundreds of hours due to the automation of system management tasks.
• Implemented centralized authentication across the Red Hat infrastructure integrated into the corporate active directory to provide consistent user and group management.
• Planned and executed the migration of over 50TB of data over an 8 week period from an IBM NSeries to an IBM DS5100, which lead to a saving over $500k in maintenance costs each year.

• Key Achievements and projects:
• Improved productivity for the service desk by creating an automatic system that integrated into the existing service management system, to automatically assign and classify alarms and alerts that need to be escalated.
• Automated a business process with scripting that was used in the manual processing team to analyze, modify, and create the files required for transmitting data between other tolling organizations.
• Designed and delivered an upgrade of Active Directory from Microsoft Server 2003 to Server 2008 R2, including building a UAT environment and leading systems integrations testing with the SAP environment.
• Built an internal application to keep Active Directory user data updated automatically based on SAP HR data.
• Installed Microsoft SQL Server Reporting Services, and designed new reports, to meet additional business reporting objectives.

Arlington, VA, US

• Key Achievements
• Custom built and implemented an account management system to assist in the team user maintenance activities to address the limitations of no central account management. This changed the turn around of account.
• Migrated specific applications away from desktop installs to Citrix based solutions to provide a better and easier support platform and assist with licensing requirements.
• Streamlined delivery process for updates to the enterprise program management solution, so that clients had access to up to date information at all times.Responsibilities:
• Incident/Problem Management.
• Root Cause Analysis

Bachelor'S Degree, Information Technology - Interaction Design

High School