• Create and share HR instructional resources, including 100+ narrated videos and how-to documents, with over 10,000+ Lincoln employees to increase adoption of SAP platform and other HR tools.• Use data, recorded calls, and conversations with Subject Matter Experts to inform creation of reference material that clarifies challenging concepts for the HR Service Center.• Onboard, train, monitor, and support both contract and new full-time HR Service Center representatives. • Conduct user feedback sessions with employees, managers, representatives, and HR Business Partners; actively listen to understand end-user needs and plan customer experience enhancements accordingly.• Collaborated with Enterprise Continuous Improvement to identify and quantify process improvement opportunities on the HR Operations and Technology team for enterprise-wide cost-saving program.

• Led transition from paper-based housing operations to cloud-based solution, including generating system requirements, creating implementation plan, and providing ongoing training to 200+ staff• Supervised, mentored, and evaluated direct-report staff of up-to 18• Designed and implemented high-touch programming to support 800 previously unsupported students• Served on team to recruit, interview, select, and train up-to 60 Residential Assistants per year• Acted as liaison between University Leadership and community stakeholders, including law enforcement• Developed program to support Generation-Z students and was invited to present it at national trade conference

• Worked with Board of Directors and leadership team to develop 5-year Strategic Plan that ultimately led to new programming, new customers, new partnerships, and a 125%+ operating budget increase• Created a fundraising / development team to market the non-profit organization to different audiences• Wrote or supported proposals leading to over $300,000 of critical contributions• Designed new processes to maximize accessibility of work for adults living with mental illnesses• Provided daily support for up-to 45 adults with schizophrenia, bipolar disorder, PTSD, and major depressive disorder through our work-based mental health recovery Clubhouse program• Provided system improvement recommendations for CRM system based on needs of end-users

Designed and managed an election campaign strategy and teamElected Student Body President for Southwestern University Implemented vision for a more proactive Student Congress Worked closely with university administrators and students to execute a vision to increase attention to issues of diversity and social justice on campus, implement dynamic new student programs, and bolstered participation in campus-wide forums for students and administrators

Presented research paper at national sociology conference

Worked alongside two sociology professors and two other students to develop a Campus Climate SurveyEdited the 127-question measurement instrument and used Survey Monkey to adapt it to an online formatDeveloped and executed an on-campus marketing strategy to maximize the number of survey respondentsConducted in-person follow-up interviews and analyzed survey results as well as interview data

Managed Southwestern Student Ambassador social media accountsLed campus tours for prospective students and their familiesSpoke at Southwestern recruiting events in San Antonio about my experiences with the university

Manage a university residence hall floor of 28 ethnically diverse high school students at Duke University and Trinity UniversityRan floor meetings and conducted frequent room drop-ins to discuss events, developments, and concerns to ensure that students are kept up-to-date on all pertinent informationPlanned programs to engage the students such as: Diversity Forums, nightly group meetings, Sports and Extracurricular Events and more. Used creative tactics to enforce Duke TIP rules and regulations for safety and community respect amount a large group of teenage high school young men.

Researched and composed profiles of Chinese OEMs and SuppliersWrote for the Texas-Mexico Automotive Super Cluster blogUsed Microsoft Excel, Hoover's Business Database, NAICS codes, and First Research industry reports frequently to create a comparison of the San Antonio and Boston economies in order to satisfy a Vistas Research inquiryMastered project management websites Basecamp and Highrise