Nathan Fuller Email & Phone Number

This Project Management role in the Customer Transformation Team was charged with all aspects of formal project management from planning and execution through to delivery. This role was placed within the Business Enablement team, part of the broader Customer Transformation Team. The Business enablement team was tasked with partnering with multiple shared service teams within Woolworths to collaboratively manage complex programmes of work and deliver key business outcomes.Responsibilities• Lead planning, scheduling, control and reporting activities for the programme following appropriategovernance frameworks including agile and waterfall approaches.• Monitor costs, timescales and resources, acting where these deviate from agreed tolerances.• Stakeholder management and engagement across Woolworths Group’s diverse stakeholder base to supportprogramme outcomes.• Develop and deliver business change plans, including training and communication activities.• Identify and mitigate risks and issues at both project and programme levels.• Manage internal IT and vendor Project Managers to deliver outcomes under their responsibility to ensureoverall project / programme outcomes are delivered.Achievements• Successful delivery of proof of concept Ariba deployment to supermarket store teams in a retail industry first for the APAC region. This proof of concept was delivered on time and on budget.• Successful delivery of refined proof of concept Ariba solution to 1,067 Woolworths Supermarkets and Metrostores.• Design and implementation of technical change management framework and governance forums.

This IT Leadership role is responsible for the successful delivery, maintenance and ongoing improvement of technical solutions across the Woolworths Group. From Feb 2019 this role grew to encompass the Business Support Function for Workforce Management Applications. Responsibilities: • Accountable for delivering and maintaining effective technology solutions across a diverse range of business critical functions including Time and Attendance, Safety, Operations and Productivity, ensuring operational excellence. • Producing and maintaining the 1-3 year technical roadmap that defines and enables an effective workflow. • Leadership of a multi-disciplinary team of approx. 45 team members and contractors, ensuring a highly trained, resourceful and motivated workforce of high performers who consistently meet and exceed SLAs. • Working as trusted advisor for key senior stakeholders and across multiple programs of work, overseeing and providing thought leadership, linking interdependencies to deliver fit for purpose technologies. • Establishing and maintaining a proactive contract management plan for key vendors to ensure contractual obligations were met, benefiting the Woolworths Group. • Delivering standard app development and enhancements across 5 key enterprise applications both on premise and utilising cloud technologies (SaaS products). • Managing continuous delivery budgets and spend. Contributing direct input into capex and opex budget cycles for F19. • Maintained system performance, capacity and scalability.• Built effective relationships and collaborated with key enterprise and divisional business stakeholders to plan pipeline of work in line with both business and IT strategies. Developed excellent stakeholder management to drive programs and projects. • Application risk and incident management, and implementation of controls • Transition of application support and development teams from a Build and Run model to a DevOps model

Sydney, Australia

Scope: Multi- year project, $7.4m budget, central time and attendance solution for over 120,000 team members.Vendors: Kronos / TCS / WIPRO / Dimension DataResponsibilities:•Engaged with senior stakeholders to build a strong concept and business case, ensuring a solid foundation for the project. •Built, managed and motivated a strong cross-functional team from multiple vendors that functioned as a cohesive unit to deliver outcomes.• Risk management, UAT co-ordination, and cut-over management.• Successfully delivered the project within budget as per original business case.

Sydney Area, Australia

In this role, I worked in the End User Computing infrastructure team. This team is responsible for managing all end user devices in both Support Offices and Stores for all business units in Woolworths Limited. The project I managed was responsible for replacing all end of life hardware in the back offices of over 3000 stores. This is a multi-year project that involves managing many internal teams and external vendors. As this project impacted the operations of all business units I routinely met with senior stakeholders to ensure the proper change management framework was in place and being followed. My key achievement whilst in this role was delivering an end state solution to 20 Big W stores that could then be easily replicated for rollout.

Sydney, Australia

During this period, I continued to run the Store Release program, managing multiple internal and vendor teams to deliver quarterly software and infrastructure enhancements to the Masters network of stores. Upon my promotion, the scope of my responsibilities was expanded to include running the fortnightly governance meeting for the retail portfolio and forecasting the portfolio's budget for the next financial year.In this role I also managed a key strategic project to implement a central audit and communication platform for all Masters store and support office staff. This project was initiated by the managing director to drive task execution throughout the business. I managed this through all stages of the project management lifecycle, from requirements to implementation to support handover.

Sydney Area, Australia

As a project manager in the IT rapid delivery team my role was to work closely with key stakeholders and vendors in order to identify innovative technology concepts to support the business. As part of my role I also managed the ongoing Store Release program which provided software upgrades to the Masters Store Network.

Sydney, Australia

CareerTrackers is a national non-profit organisation that works with Indigenous university students and private sector companies to create career pathways through a structured internship program.As the first Alumni board representative my responsibilities include:-Developing a self-sustaining Alumni community-Representing the views of Careertrackers Alumni at board meetings-Designing the process to elect subsequent Alumni board members

Sydney, Australia

As a BTS graduate I was exposed to numerous teams and divisions across Woolworths Limited.Rotation 1: Masters IT Business Analyst TeamWork with stakeholders from different business units to analyse and document IT development requirements.Rotation 2: Project Co-ordinator - Galaxy Program As part of the PMO for the Galaxy Program support Project and Program Managers in the implementation of SAP ERP into Woolworths Ltd.Rotation 3: Stores and Logistics Infrastructure teamIdentify and develop new hardware and software solutions for Woolworths Ltd's stores and distribution centers. Serve as third level support for escalated issues.Rotation 4: Masters IT Project ManagementCo-ordinate the requirements and roll-out of Gmail as the replacement for Microsoft Outlook in Masters store network.

Sydney, Australia

Wollongong, Australia