- Drive the entire sales cycle from initial customer engagement to closing deals and beyond.- Actively conclude outreach to roasters – phone calls, emails and in person visits.- Craft strategic territory plans, targeting ongoing sales goals.- Cultivate relationships that matter – coffee is about the people!- Stay sharp in your domain, ensuring every conversation with prospects is informed and impactful.

As an accomplished Account Manager at The Barn, I am the driving force behind our operations in the DACH region, Balkan countries, Poland, and the Czech Republic. With a holistic approach to business, I specialize in logistics, customer acquisition, problem-solving, and the seamless automatisation of data analysis from Shopify.🔍 Key Responsibilities:🚚 Logistics Mastery:- Spearheading end-to-end logistics operations to ensure the efficient delivery of our coffee products.- Collaborating closely with logistics partners to optimize supply chain efficiency and reduce lead times.🌍 Customer Acquisition Maestro:- Pioneering strategic initiatives to acquire new customers and expand our market presence in target regions.- Identifying and capitalizing on emerging business opportunities to enhance market share.🔧 Problem Solver Extraordinaire:- Serving as a pivotal point of contact for addressing customer concerns and ensuring timely resolutions.- Proactively identifying operational challenges and implementing effective solutions to streamline processes.💼 Coffee Sales Maestro:- Taking charge of selling our coffee products, meeting and exceeding ambitious sales targets.- Collaborating seamlessly with the sales team to develop and execute effective sales strategies.🌐 Professional Skills:- Proven track record as an Account Manager in the coffee industry, showcasing a deep understanding of logistics, customer acquisition, and problem-solving.- Proficient in automating data analysis, particularly with Shopify, to enhance operational efficiency.Exceptional sales acumen with a demonstrated ability to thrive in a dynamic and fast-paced environment.

As a dedicated Shop Manager at LAP Coffee, I have been instrumental in ensuring the success and seamless operation of our coffee shops. With a focus on excellence in coffee quality, meticulous machine maintenance, strategic hiring practices, and innovative sales strategies, I have played a pivotal role in enhancing the overall customer experience and driving business growth.🔍 Key Responsibilities:🏪 Shop Management Excellence:- Overseeing the day-to-day operations of the coffee shop, ensuring a smooth and efficient workflow.- Maintaining high standards of cleanliness, organization, and customer service to uphold the brand's reputation.☕ Coffee Quality Champion:- Upholding the highest standards of coffee quality, including sourcing premium beans, monitoring freshness, and ensuring consistent brewing practices.- Conducting regular tastings and quality control assessments to maintain excellence in every cup served.🔧 Machine Maintenance Expert:- Spearheading comprehensive machine maintenance programs to ensure optimal performance and minimize downtime.- Collaborating with technicians and suppliers to promptly address any equipment issues and ensure uninterrupted service.💼 Talent Acquisition & Development:- Providing ongoing training and development opportunities to empower team members and foster a culture of excellence.📈 Sales Growth Strategist:- Developing and implementing innovative sales strategies to drive revenue growth and meet or exceed sales targets.🌱 Supplier Relationship Builder:- Identifying and establishing new relationships with suppliers to ensure a diverse and high-quality product offering.- Negotiating favorable terms and pricing agreements to maximize profitability while maintaining product excellence.🍽️ Menu Development & Innovation:- Introducing new drinks and menu items based on market trends, customer feedback, and seasonal offerings.

At Röststätte, I had the privilege of serving as a dedicated Shop Manager, where my passion for elevating coffee quality and customer service was evident in every aspect of our operations.👩‍🍳 Barista Training & Development:- Successfully trained and mentored a diverse team of 15 baristas, hailing from various backgrounds, leading to a marked improvement in coffee quality and customer service standards.- Implemented targeted training programs to enhance barista skills, ensuring a consistent and exceptional experience for our valued customers.🛠️ Problem-Solving Pro:- Demonstrated effective problem-solving skills by addressing and resolving customer complaints promptly and professionally.- Fostered a customer-centric culture among the team, turning challenges into opportunities for improvement and customer satisfaction.🌐 Customer Service Excellence:- Leveraged strong customer service skills to cultivate a welcoming atmosphere, resulting in an increase in regular customers compared to pre-pandemic times.- Nurtured lasting relationships with patrons through personalized service, contributing to the overall success and reputation of Röststätte.🏆 Brewer's Cup Champion Enthusiast:- Volunteered to participate in the German Brewers Cup Championship, showcasing creativity, meticulous preparation, and unwavering ambition.- Elevated the visibility of Röststätte in the coffee community, demonstrating a commitment to excellence and innovation on a competitive stage.