Nathan Galovan Email & Phone Number

New York, United States

New York, New York, United States

In addition to my responsibilities as a knowledge manager, I manage the launch process for the Support Operations Team making sure that our support agents are equipped with the information they need to support services is new markets at launch.

Greater New York City Area

I conduct general maintenance of existing content in the internal knowledge base for our member and driver support teams, making sure information stays up to date while devising and executing initiatives to continue improving the resource. I copy edit new content to make sure it is clear, concise, and helpful to new and experienced agents alike. I also.

Greater New York City Area

Created and ran a new system (integrating Airtable and Slack) through which our Promotions Team can seamlessly catalog and communicate new promotions to our customer service agents so they are well equipped to tackle customer questions and issues around new promos

Greater New York City Area

Managed a team of 15 customer service agents, helping them grow and develop their customer service skills while keeping them up to date on week to week changes to our services and serving as a resource for answering difficult customer questions. This also involved conducting weekly team meetings and weekly one-on-ones with each agent.

Greater New York City Area

Piloted Via's first quality assurance program to evaluate the quality of our customer support emails and text messages and coach customer service agents to improve

Greater New York City Area

• Answered 15 customer emails per hour
• Provided real-time customer support
• Handled escalated customer situations

Greater New York City Area

• Packaged and shipped priceless instruments
• Logged and tracked incoming and outgoing shipments
• Cataloged new properties
• Filed completed invoices
• Order shipping supplies
• Created shipping labels

Greater New York City Area

• Greeted clients as they entered the office
• Corresponded with applicants to assemble apartment applications
• Maintained listings on company website
• Answered office phone and transferred calls
• Ordered office supplies

Greater Los Angeles Area

• Greeted and assisted residents as they entered the office
• Served as liaison between residents and maintenance workers
• General administrative duties
• Fielded all incoming calls
• Filed and kept track of resident records

UCLA

• Created content for satirical humor publication
• Reviewed and proofread submitted content for publication

UCLA

• Hosted weekly radio shows on the campus radio station
• Managed writing staff of multiple programs

Greater Los Angeles Area

• Worked with fellow interns to provide general office assistance
• Answered main phone line and transferred calls to appropriate party
• Observed daily rehearsals
• Researched premises for monologue writers
• Conducted inventory of office supplies

UCLA

• Writing, directing, shooting, and editing of channel content
• Attended weekly staff meetings to evaluate channel content

Greater Los Angeles Area

• Managed ticket booking phone lines
• Oversaw and organized audience members
• Assisted audience members throughout show taping process

Greater Los Angeles Area

• Script coverage

Bachelor’S Degree, Film, Television, And Digital Media

Education record