• Completes psychosocial assessments with hospice patients and develops medical social service treatment plans. • Connects patients and their families to appropriate community and financial resources including VA Aid and Attendance.• Advises patients and families on advanced directives, mortuary affairs, and psychosocial issues related to end-of-life care.• Was recognized as Employee of the Month in November 2020 and January 2022.

• Addresses psycho-social and financial challenges of seniors recently discharged from Las Vegas medical facilities.• Connects patient or caregiver with appropriate community programs and resources.• Problem-solves complex situations with clinical staff that impede patient's ability to recover from illness.

• Collaborated with social work, medical, eligibility, and administrative staff in a primary care setting.• Redesigned grant providing medical services to Clark County Veterans and implemented accompanying community outreach effort.• Represented VMSN at Nevadans Together for Healthcare Access Coalition meetings comprised of non-profit service providers acrossSouthern Nevada.

MSW Practicum Student, Choices Group Inc., Las Vegas, NV Aug. 2017 - May 2018• Observed assessment and therapy sessions, completed accompanying documentation, and helped develop treatment plans for dualdiagnosisclients.• Co-facilitated co-occurring therapy groups for Clark County Mental Health Court parolees.• Created a comprehensive community resource guide for agency-wide use.

• Delivered 1:1 behavioral and educational therapy to autistic, intellectually disabled, emotionally disturbed, and neurotypical youth ages 3-20.• Utilized Applied Behavior Analysis (ABA) techniques throughout sessions including Discrete Trial Training, Pivotal Response Training, andPicture Exchange Communication System (PECS).• Served as primary point of contact between client's caregivers and agency.• Participated in case management meetings with supervisors, parents, teachers, and other stakeholders.

Responsibilities: • Accurately handles check-ins and check-outs for 168-room boutique hotel in the heart of Silicon Valley.• Quickly and effectively fields guest requests and resolves complaints over a variety of mediums to ensure high levels of satisfaction and retention.• Regularly makes and adjusts reservations for prospective guests, travel agencies, and administrative assistants and settles payment discrepancies.• Assists in training new front-office and bartending hires in hotel operations, Opera Property Management System, guest recovery technique, and company hospitality etiquette.• Acted as Manager on Duty for the entire hotel.Accomplishments: • Achieved excellent customer satisfaction scores while regularly working shifts with the highest volume of check-ins and check-outs; front desk customer satisfaction scores saw a 5.2% increase, from 86.4% to 91.6%, since start of employment.• Identified spike in hotel room demand which was not forecasted by competitive hotel chains and recommended that the supply be temporarily removed from the market. This allowed Joie de Vivre to time the release of the rooms at peak demand which directly resulted in a revenue increase of 55% over a two day period.• Implemented controls to strengthen validation of claims for specially negotiated corporate and group rates.• Featured in Joie de Vivre's corporate newsletter for providing outstanding guest experiences.