Nathan Gill Email & Phone Number

United Kingdom

•Own and build working long-term relationships with a global client portfolio, ranging from senior management to operational stakeholders.•Drive client partnership engagement for delivery lifecycles, inclusive of client onboarding, process building, roles/responsibilities alignment, and the management of project delivery excellence.•Manage the achievement of SLA/KPI adherence and fulfilment of contractual obligations for the services and support delivered by to the aligned client base.•Prepare service performance reports and conduct service review presentations with key stakeholders to ensure client satisfaction is maintained to a high level.•Split time across multiple work streams from continuous improvement initiatives to ,to procurement processes

Service Manager aligned to the Rolls-Royce account, key duties include:• Ensuring contractually obliged Service Level Agreements and Key Performance Indicators for the global service are achieved• Leading customer-facing service reviews to review performance, measure satisfaction, and ensure business demands are being met. • Driving continual service improvement• Developing and maintaining strong customer relationships and act as a key contact for escalations• Strategizing and pursuing financial growth opportunities

Joined FTSE 250 firm Computacenter on an intensive 18-month business acceleration programme which involved completing business rotations across the company including Commercial Governance, Customer Value, Business Enablement & Contractual Sales, Business Take-on, Projects Practice and Bid Management.

Nottingham Trent

Enactus are an international non-profit organization that bring together student, academic and business leaders who are committed to using the power of entrepreneurial action to improve the quality of life and standard of living for people in need. We help create and implement community empowerment projects that transform lives.

•Maintaining constant communication with the National Account Analysts and Buyers, along with liaising with the Purchasing, Transport and Logistic departments to ensure day-to-day operations ran smoothly•Assisting with promotional plans, incremental sales growth, sales strategy and brand development•Responsible for calculating Monthly Profit and Loss, and signing off Monthly Overriders•Conducting market research and data analysis to create price and product comparisons