Nathan Goyer Email & Phone Number

Wahroonga, Nsw, Au

Sydney, New South Wales, Australia

Leading a brilliant team focusing on Operational Excellence, Financial Management and Customer Success! Initiating and leading strategic projects, managing P&L and human resource functions, leveraging AI to operationalize and optimize business and sales programs.Accomplishments / Outcomes:• Transformed & restructured team, eliminated role duplication, hired key skillsets and reduced run rate by 9% in first 30 days, expanding to 15% in 90 days. • Introduced structures such as OKR (Objective, Key Results) across organization, financial governance models and productivity improvement plans to scale the business.• Formed Customer Success function to manage and increase software licensing business – growing over 4% QoQ.• Initiated automation between core organizational tools designed to increase accuracy and save additional admin cycles from operations & sales team, increasing productivity 8-10% across organization.• Directed updates on sales commission program alongside sales forecast management and reporting• Executive leadership engagement with customers, vendors and partners• Led 2024 planning cycle, developed roadmap for organization, including investments, staffing, tools and skillset development

Sydney, New South Wales, Australia

Managed strategic program activity, communications & program operations for $3b+ cloud sales team. Developed and executed multiple programs enabling services expansion, SaaS and sales acceleration with Independent Software Vendors (ISVs) and Digital Native Businesses (DNBs) across APJ. Led Executive/CxO Engagements for key accts.

Sydney, New South Wales, Australia

Launched VMware’s “Success 360” Customer Success service offering in ANZ and supporting APJ – partnered with sales leaders to develop pipeline and drive high NPS via program and project delivery for Professional Services. Managed team of 12 PMs driving ~$5m revenue p/q, overseeing margin and utilization. Personally led key projects of high visibility or exceeding difficulty. Named “Professional Services Leader of the Year” for Australia/New Zealand 2020

Sydney, Australia

Reporting to the VP for Customer eXperience (CX) & Services APJC, I drove Customer Success and satisfaction to some of the highest NPS scores in company history. Leading a team of CS leaders, managing operational delivery, budget achievement and employee engagement across a team of 200+ in alignment with business growth goals. Central to this role has been on delivering innovation, enablement, large-scale cost saving initiatives, leveraging Agile methodologies and driving automation to improve ways of working, whilst developing talent management and off-shore model strategies for the APJC region.

Sydney, Australia

Appointed to manage strategy development and execution for the incubation and scaling of new technologies across APAC, I oversaw the commercialization and scale of multiple technologies into mainstream service delivery. Leading an engineering & PM team of 70, I developed strategies to recruit and retain top talent across the region while driving on/off shore models.

Sydney, Australia

Reporting into the SVP in California as the most senior IT position in the region my role was to oversee IT operations in Australia and New Zealand, leading the local IT team while leading a major program to deploy Salesforce APAC wide to support business growth. Held financial management responsibility for the budget and cost base and led a direct team of 7 and wider team of 50 across the IT infrastructure.

Sydney, Australia

Leading $3m+ portfolio of IT infrastructure projects, including ICT system rollouts, data-relocation projects, change management and support for mission-critical business applications. Managed multiple Information Technology, IT/IS teams to achieve goals, including initiation, definition, planning, control and closure.

Sydney, Australia

Led feature and marketing development for Kazaa Media Desktop, a music and media distribution platform leveraging P2P file sharing technologies. Developed multiple revenue streams to extend application stickiness and longevity, including sales of digital rights for music and media, advertising and partnerships and user experience improvements.

Systems analysis and consolidation management for eBusiness systems throughout the company. Challenged with the issues surrounding system and process consolidation, cost-savings and user experience reform.

Advanced Project Management, Project Management

Advanced Project Management Program

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: Accounting, Finance, Economics, Statistics, Operations, Strategic, Marketing and Organizational Management..

Masters Degree, International Management, Change Management, Team Transformation

Qualified for Masters Degree in General Management, Dec 2010.